Experience

Sonwil Distribution Center

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Information Technology Infrastructure Specialist

  • Jul 2021 - Present



CTG

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service Desk Representative

  • Sep 2017 - Jul 2021

  Contracted to IBM through CTG. Resolving customer inquiries received by phone and live chat system, helping support 100k users globally. Intimate Windows and Microsoft Office knowledge, general troubleshooting knowledge with Citrix applications and Active Directory, in call center setting. Contracted to IBM through CTG. Resolving customer inquiries received by phone and live chat system, helping support 100k users globally. Intimate Windows and Microsoft Office knowledge, general troubleshooting knowledge with Citrix applications and Active Directory, in call center setting.



Essendant

• United States
• Wholesale
• 700 & Above Employee

• Customer Service Representative

  • Apr 2016 - Aug 2017

  Resolving customer inquiries received by phone and email including questions about product information/pricing and order/account status, managed the return of and reimbursement of damaged or incorrect orders; serves as liaison between internal and external service providers on behalf of the company and the customer. Call center type setting, inbound/outbound calls Resolving customer inquiries received by phone and email including questions about product information/pricing and order/account status, managed the return of and reimbursement of damaged or incorrect orders; serves as liaison between internal and external service providers on behalf of the company and the customer. Call center type setting, inbound/outbound calls



Manhattan Bagel

• United States
• Restaurants
• 1 - 100 Employee

• Shift Manager

  • Sep 2013 - Mar 2016

  Opening and closing store, advising and directing staff, handling money, finalizing safe count and daily deposits, entering invoices, managing inventory, customer service, preparing food Opening and closing store, advising and directing staff, handling money, finalizing safe count and daily deposits, entering invoices, managing inventory, customer service, preparing food



Tops Markets

• United States
• Retail Groceries
• 700 & Above Employee

• Dairy Clerk

  • Oct 2012 - Sep 2013

  Stocking and facing shelves, tracking inventory, accepting and organizing deliveries Stocking and facing shelves, tracking inventory, accepting and organizing deliveries



Subway

• Restaurants
• 700 & Above Employee

• Sandwich Maker

  • Aug 2010 - Oct 2012

  Customer Service, handling money, opening and closing of the store, food preparation Customer Service, handling money, opening and closing of the store, food preparation