Michael Baker
Application Administrator at DBM Global Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
ServiceNow Certified Administrator
ServiceNow
Experience
-
DBM Global Inc.
-
United States
-
Construction
-
1 - 100 Employee
-
Application Administrator
-
Feb 2017 - Present
ServiceNow Administrator/Developer Work directly with Business Owners and IT Management to align ServiceNow with organizational strategy. Perform system and application configuration, management and actively manage lifecycle of the platform. Design, develop and manage integrations through ODBC data extraction, REST API, LDAP, Workflow, and GlideScripting solutions. Use scripting tools and ServiceNow functionality to automate routine tasks/processes. Develop and maintain all modules and functionality within the platform including Service Catalog, Incident, Problem, Change Management, CMDB, Knowledge, Asset Management, Discovery, as well as custom build applications/modules to support business needs beyond out-of-the-box capabilities. Design custom dashboards, reports, portals, and pages for subsidiaries and business units. Manage user accounts, groups, licensing, and security roles. Kronos Administrator Configure Workforce Central in accordance with Human resources and Payroll policies. Develop Pay and Accrual policies based on role, state, and union requirements. Develop and delivery trainings and materials. Provide analysis and support for all platform related issues. Configure, install, and repair Kronos time clock devices at locations nationwide. Create custom reports for cost and labor analytics. Project lead for all upgrades, new location, and subsidiary deployments. SharePoint/Teams/OneDrive Administrator Migrated on-prem SP2010 to SPO with complete redesign of architecture, transitioned most sites to Modern Experience, transitioned forms and workflows from Infopath/Designer to Modern Forms/Flows. Migrated all data from a subsidiary company from a file server to SharePoint. Work closely with Marketing department on content and design initiatives. Maintain user access controls across all companies and departments. Develop and maintain forms, flows, and templates to achieve business objectives.
-
-
-
University of Phoenix
-
United States
-
Higher Education
-
700 & Above Employee
-
Project Director (Assessment Systems Manager)
-
Feb 2015 - Nov 2021
Product/Project Management:Develop and analyze project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of assigned projects and prepare project reports for management or external parties. Direct and coordinate activities of project personnel to ensure project progresses on scale and within prescribed budget. Assist in designing and implementing processes for assessing programmatic student learning outcomes, university learning goals, and general education, as well as assessment of student support services units, centers, and offices.Technical:Manage & support university wide electronic data collection and tracking system including account management, development & implementation of solutions, training, troubleshooting, & data collection/analysis/reporting. Collaborate with internal & external stakeholders, end users, software development teams, and external vendors to address needs and identify opportunities for future enhancements. Collection and creation of user stories to develop business requirements and guide stakeholders through the development cycle and implementation of new products or enhancements to existing products.
-
-
Senior Project Specialist
-
Jun 2012 - Feb 2015
Technical:Support and maintain University electronic portfolio and assessment data collection system including account management, building & implementation of folios for all programs and student teaching experiences, training, troubleshooting, & data collection/analysis/reporting nationwide. Design, develop, implement, & maintain databases and user interface (UI) integrating all teams’ functionality into a single system allowing access to all departmental data.Additional:Assigned projects as needed, particularly those related to technology solutions, web development & data collection, analysis, & report generation.Financial:Online Campus’ Financial Coordinator for all vendor stipend & expense payments related to student supervisions.
-
-
Faculty Development Administrator
-
Sep 2009 - Jun 2012
Responsible for the development and delivery of training workshops, administering faculty mentorships and the peer review program by developing materials, training and coaching faculty members, as well as providing guidance, support, and monitoring throughout the campus and/or division in accordance with established University guidelines and standards. Participate in the development and implementation of goals, objectives, policies, and procedures as they relate to the training and development of faculty throughout the campus and/or division. Respond to, investigate and resolve faculty and student issues in conjunction with University policies and procedures.
-
-
Sr. Faculty Liaison
-
Mar 2006 - Sep 2009
Administrative;Responsible for investigating and resolving grade, conduct, and policy related disputes between students, staff and/or faculty members in accordance with university processes and standards. Also, provide support to the Center for Field Placement as well as student teachers and administrative interns for all Masters and Bachelors of Education programs. Serve as point of contact for administrative interns in the Masters of Education and Administration program. Technical:Designed, developed, and implemented electronic exhibit room for State and National Accreditation audits leading to re-certification of education programs and approval for new programs. Additional duties include various projects as needed, compiling quarterly data, modernizing processes and procedures
-
-
Internet Technical Support Specialist
-
Nov 2004 - Mar 2006
Provided technical support for students, staff, and faculty in order to maintain day-to-day operations. Responsibilities include troubleshooting Outlook Express, MS Office, Internet Explorer, supported websites, Operating Systems, and server issues. Also, training students, staff, and faculty in the use of various programs, applications, and Operating Systems. As a top performer with Apollo group, was assigned to a special project concerning a National Accreditation for the College of Education. Responsibilities include: retrieving, organizing and cataloging data, creating exhibit room website, organizing various aspects of the project to be presented, and updating trackers to streamline processes and make effective use of the collected information.
-
-
Education
-
2007 - 2009
University of Phoenix
Master of Business Administration (M.B.A.), Masters Business Administration -
2000 - 2004
DeVry University Phoenix
Bachelor's degree, Electrical and Electronics Engineering
Community
