Project Manager

• Jun 2021 - Present

Director New Product Introductions

• Mar 2016 - Apr 2020

 Lead the successful NPI activities to launch four of Aristocrat’s newest platforms in the US and World gaming markets; RELM Stepper, RELM XL Stepper, FLAME 55 and HELIX XT, EDGE X and MARS UPRIGHT.  Readiness and enablement to deliver new hardware products in all regions. Highly visible cross functional role engaging directly with Customers, Sales, Marketing, Hardware Engineering, Product Management, Sourcing, Demand Planning, Suppply Planning, Quality, and Fulfillment operations.  Directly engaged in delivery of the most exciting games in the industry. Involved in growing the capability at Aristocrat to launch concurrent products to further expand the portfolio.  Engaged in all critical aspects of new product development: Concept, Business case development, Industrial Design, Detailed Design, EVT, DVT, PVT, Ramp and delivery.  Management of overall transition schedule, Demand and Supply Requirements, drive schedule milestones, work cross functionally with Engineering, Sourcing, Demand and Supply Planning, Quality and Integration Center to launch projects on time, on cost targets while meeting quality specifications.  Facilitate root cause analysis and corrective action related to cost, lead-time and quality.  Manage the transition from engineering to production. Facilitate and oversee the production ramp up from TI contract manufacturer in China and Mexico through Aristocrat Integration Center to customer installs. Show less

Asisstant Vice President- Manager of AH4R Services

• Jul 2014 - Mar 2016

★ Advanced to an executive role to lead the launch of a national field maintenance company to provide services to 40,000 company-owned rental homes throughout the nation. ★ Served as the architect of a comprehensive strategy for property maintenance based on the review of work orders and calculations of demand and capacity. ★ Built a team of 24 staff members, 16 technicians, and 8 schedulers and managers; assumes a lead role in fleet vehicle procurement and all necessary permits, licenses, and insurance. ★ Presently leading the beta test, incorporating the selection of a test market, business plan development, capacity planning, and scheduling; the success of the beta test will govern the company's plans with respect to national deployment. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT AMERICAN HOMES 4 RENT American Homes 4 Rent is focused on acquiring, renovating, leasing, and operating residential homes. As an industry leader in rental homes, we combine the benefits of a national organization, the ease of innovative leasing technologies, and the experience of talented local professionals to provide a superior residential rental experience. Show less

Process Improvement Specialist

• 2014 - 2014

★ Directed the Maintenance Contact Center, which provides services to 36,000 rental properties across the nation. ★ Adopted process improvements based on an assessment of systems and workflows, improving efficiency and productivity; introduced performance and quality metrics. ★ Captured reduced call volume, increased focus on work order production, and other benefits. ★ Worked with IT vendors with respect to all facets of system requirements, configuration, and implementation. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT AMERICAN HOMES 4 RENT American Homes 4 Rent is focused on acquiring, renovating, leasing, and operating residential homes. As an industry leader in rental homes, we combine the benefits of a national organization, the ease of innovative leasing technologies, and the experience of talented local professionals to provide a superior residential rental experience. Show less

Owner and Proprietor

• Aug 2009 - Jan 2013

★ Led the debut of this restaurant featuring artisanal pizza, craft beer, and fine wine. ★ Established all necessary infrastructure to launch and maintain operations, including staffing, training, customer service processes and operations strategies. ★ Leveraged a customer-focused strategy to improve service and motivate the development of new products, navigating the company to profitability. ★ Led employee training on greetings, relationship management, upsales, and product knowledge. Show less

Director Product Compliance

• Nov 2006 - May 2008

★ Managed all technical compliance matters for North America and Canada, leading a team of Compliance Specialists.★ Oversaw testing and evaluation processes that served as prerequisites for the approval of gaming machines for deployment and use by the public.★ Collaborated extensively with Sales, Engineering, Production, and Shipping; communicated issues to game designers and engineers to achieve compliance.★ Served on the Black Hat Team, formed to investigate incidents of fraud or cheating involving the company’s gaming machines in the field.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT IGTGTECH, the largest global lottery business, and IGT, the world leader in the gaming equipment space, have merged to create the world's leading end-to-end gaming company. By adopting the IGT name and GTECH's visual identity, we've melded two iconic brands into one. Together, we're uniquely positioned to provide the government-sponsored and commercial gaming industry with proven solutions across the entire continuum of products and channels. Show less

National Manager MegaJackpots

• Apr 1998 - Nov 2006

★ Directed eight operations centers engaged in the real time monitoring of 22,000 Class III and Class II gaming machines throughout the United States, South Africa, Malta, and Mexico.★ Ensured strict compliance with gaming regulations governing Inter-Casino Linked Systems, including audit responsibility for SOX-404 and Minimum Internal Controls Standards (MICS) in various gaming jurisdictions★ Supervised system operators and technical support personnel while ensuring the overall customer experience; maintained authority over all training on operations, policies, and procedures.★ Served an integral role ensuring the accuracy of payments to MegaJackpots winners.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT IGTGTECH, the largest global lottery business, and IGT, the world leader in the gaming equipment space, have merged to create the world's leading end-to-end gaming company. By adopting the IGT name and GTECH's visual identity, we've melded two iconic brands into one. Together, we're uniquely positioned to provide the government-sponsored and commercial gaming industry with proven solutions across the entire continuum of products and channels. Show less

Logistics Manager

• Apr 1993 - Nov 1998

As Logistics Manager, was responsible for managing and directing a 110-person multi-shift logistics operation with the mission of receiving, warehousing and delivering raw materials to production floor. •Provide training and instruction to new hires, supervisors and manager and proactively supervise warehouse operations staff•Establish and facilitate cross-functional process improvement teams empowered to improve manufacturing processes•Develop and maintain open communication with key internal partners to improve logistics processes in support of manufacturing•Create and report department metrics to senior management that provided key data on the effectiveness of the department Show less

Captain IN (Retired)

• Oct 1988 - Jan 1995

Infantry Platoon Leader and Civil Affairs Team Leader Infantry Platoon Leader and Civil Affairs Team Leader