Client Success Manager

• Jan 2023 - Present

Account Management Associate Director

• Oct 2021 - Jan 2023

Account Manager

• Apr 2018 - Oct 2021

C.H. Robinson helps companies simplify their global supply chains and understand their landed costs. To help build smarter, more competitive supply chains, skilled supply chain engineers and logistics employees combine a deep knowledge of market conditions, practical experience, and proven processes. From local truck transportation to global supply chain management systems, from produce sourcing to consulting based on practical experience and logistics outsourcing, C.H. Robinson supplies a competitive advantage to companies of all sizes. Integrated technology helps companies manage their supply chain spend. This technology gathers data from across the supply chain and provides global supply chain visibility. My responsibilities at C.H. Robinson include: ● Develop and maintain relationships with Transportation Managers, Logistics Managers, and COO’s of large companies, such as Coca Cola, White Claw, OMG, Bumblebee Tuna, and REI. ● Create solutions that improve client’s supply chain operations and customer experience. ● Collaborate with clients' executive and cross-functional teams to develop their supply chain as a competitive advantage in the marketplace. ● Identify and implement sustainable long-term cost avoidance strategies through optimization, network analysis, process improvement, technology integration, risk mitigation, and change management ● Head team of four ops reps, run performance reports, train on new customers. ● Onboard and host virtual trainings for customers on CHR’s online platform Navisphere 2.0. ● Host QBR’s for customers, detailing what we have done for them within the quarter, and strategy for the next. Show less

Customer Success Specialist

• Sep 2017 - Apr 2018

● Managed book of 75 accounts. ● Ran Quarterly Business Reviews for clients and explained how the program was working.● Developed and maintained relationships with business owners and marketing executives.● Onboarded clients to their Yelp Advertising and trained them on how to utilize tools available to them.● Retained clients who had set to cancel their advertising campaign through problem solving.● Full knowledge of all Yelp advertising, as well as product interface.

Account Executive

• Mar 2016 - Sep 2017

● Consulted with over 200 regional small businesses throughout the U.S. to provide advertising solutions per month.● Consistently one of the top two sales representatives on the leading sales team in the Chicago office, earning on average $20,000 in sales a month.● In the month of January 2017 ranked in the top 75 sales reps in the entire organization for accumulated revenue. ● Organized out of office events to promote team unity and internal networking. ● Developed training programs to share with the team to strengthen sales strategy. ● Solved business problem concerning lack of information accessibility throughout the organization. Show less

Carrier Sales Coordinator

• Dec 2014 - Feb 2016

● Ranked the top Sales Representative based on individual performance in the past year- managed on average 30% of the branch's freight per month. ● Negotiated price of sale with 50 carriers daily to enhance the team’s profitability margin. ● Pursued new sales leads through cold calling and utilized Salesforce software to create a network of potential customers. ● Developed relationships with companies such as Kellogg’s, U.S. Foods, Feeding America, and Aldi. ● Worked with customers to create SOPs to ensure that all necessary freight was covered on time and efficiently Show less

Marketing Intern

• Jan 2014 - May 2014

● Promoted .Buzz as one of the new top level domains to be released in 2014 ● Used social media sites such as Facebook, Google Plus, Twitter, and Youtube to gain interest ● Helped plan and host a launch party to celebrate the list of .Buzz ● Provided possible platforms for educational institutions to explore technologies involved with new TLDs. ● Offered users competitive alternatives to shrinking namespace of existing domain names. ● Created buzz around brands, products, services, news events and locations. ● Created centralized locations for latest news, events, happenings, opinions. Show less