Experience

Bancaribe Curacao Bank, NV

• Netherlands
• Banking
• 1 - 100 Employee

• Product intelligence, quality management and produc

  • 2018 - Present

  Main functions: Database and analytic management, data modeling, management of reports adapted to the means of payment management, in charge of the embossing of credit cards. Management of projects and products of the bank. Main functions: Database and analytic management, data modeling, management of reports adapted to the means of payment management, in charge of the embossing of credit cards. Management of projects and products of the bank.



Bancaribe Curacao

• Antillas Neerlandesas

• Client Relationship Executive

  • Dec 2016 - Dec 2018

  Relationship they must be business savvy and possess advanced knowledge of professional services sales strategies. Demonstrated expertise in building and maintaining relationships is another valuable job skill. Relationship they must be business savvy and possess advanced knowledge of professional services sales strategies. Demonstrated expertise in building and maintaining relationships is another valuable job skill.



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Supervisor Training For customer in the Call Center

  • Nov 2015 - Jul 2016

  Control and executing training process for customer and new entrants of staff in call centers nationwide, conduct studies to identify training needs through indicators, with the aim of generating solutions allow to improve, develop strategies to promote the new service model, keeping leaders informed of new products and services on the implementation of the training activities. Design action plans to mitigate possible deviations in the implementation, audit, and planning activities of the training process and selection of staff. Validate the correct execution of the training process. Raise alerts and design action plans. Analyze the results and develop strategies, in conjunction with internal customers to close the identified gaps. Show less



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Supervisor Training For customer, Face to Face

  • 2011 - 2012

  Control and execute the process of training courses and certification new employees, addressed to all potential candidates for the position of representative of customer service in the comercial offices nation wide, conduct audits of certification courses for new employees of pre - office box and executed by the outside provider. Perform and monitor the implementation of the training to keep updated templates with active people in each comercial office activity. Audit the implementation of new employee courses taught by the supplier, in order to guarantee the fulfillment of the schedule and instructional design. Analyze the results quarterly, of claim incorrect atended, checks , etc. , to determine the need for a channel and design a plan action promoting the achievement of objectives and indicators move . Show less

• Training for Customer Service Face to Face or call center

  • 2010 - 2011

  Provide the necessary knowledge to participants entering Telefónica Venezolana encouraging individual groups to establish an order and a process for solving problems at work .