Network Manager

• Apr 2023 - Present

Network Support Technician

• Feb 2018 - Jun 2023

IT Support Engineer

• Dec 2016 - Feb 2018

IT Infrastructure and Support Technician

• Feb 2015 - Dec 2016

Primary responsibilities Managing the entire Infrastructure of Astute Electronics. Providing Desktop Support where necessary. Additionally providing and developing ISO9001 solutions to replace paper based processes in SharePoint 2013 and 365. Current projects include migrating our staff to Office 365 as well as migrating content from SharePoint 2010 and creating our new SharePoint Online environment. Primary responsibilities Managing the entire Infrastructure of Astute Electronics. Providing Desktop Support where necessary. Additionally providing and developing ISO9001 solutions to replace paper based processes in SharePoint 2013 and 365. Current projects include migrating our staff to Office 365 as well as migrating content from SharePoint 2010 and creating our new SharePoint Online environment.

SharePoint Intranet Developer

• Sep 2014 - Feb 2015

Primary contact for SharePoint Intranet which serves over 150 users. Responsible for developing solutions to replace paper based processes to improve the flow of information around the college. Additionally responsible for the upkeep and maintenance of the Server Farm including patching and fault finding. In my time here I implemented 3 solutions which the college still use. Primary contact for SharePoint Intranet which serves over 150 users. Responsible for developing solutions to replace paper based processes to improve the flow of information around the college. Additionally responsible for the upkeep and maintenance of the Server Farm including patching and fault finding. In my time here I implemented 3 solutions which the college still use.

Sharepoint Administrator + 3rd Line Support

• Sep 2009 - Sep 2014

As a SharePoint administrator I was solely responsible for the SharePoint 2007 and 2010 environment for the corporation, as well as the Intranet which runs in Apache and PHP. I was also responsible for the company websites including maintenance, layout and content management, and any additional pages that need creating. In my role I was also the administrator and primary contact for the international website. This involves liaising with our worldwide offices to find out their needs, personalizing the sites, pages and administering access to the content management system where needed.The Support aspect included backfilling 1st and 2nd Line requests during peak times as well as 3rd Line duties such as Active Directory maintenance company e-mail signature creation distribution and WebSense security management and deployment.This included day to day support requests as well when required. Show less

IT Support Analyst 2nd Line

• Aug 2007 - Sep 2009

In this role I provide support to over 500 users in the Advertising industry. As the first point of contact for users, I am responsible for logging, recording and prioritizing calls. I am able to diagnose the problems based on information given by the user, and identify and implement solutions. This role requires me to be proficient in the distribution of new equipment including installing a standard operating system onto new computers and laptops, and installing and maintaining company specific software and hardware. This also includes commissioning new offices including the set up of Printers, Copiers and Telephone systems. Show less