Michael Arias Santana

Guest Service Agent at St Martins Lane London
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • Inglés Full professional proficiency
  • Inglés Full professional proficiency
  • Spanish Native or bilingual proficiency

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Bio

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Credentials

  • Programa completo de Ingles Básico
    Universidad APEC
    Oct, 2007
    - Nov, 2024
  • First Aid
    Training Qualifications UK
    Jan, 2023
    - Nov, 2024

Experience

  • St Martins Lane London
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Agent
      • Feb 2023 - Present

  • 4C Group
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Office Coordinator
      • Nov 2021 - Jan 2023

  • Quadrant Property Management Ltd
    • United Kingdom
    • Real Estate
    • 1 - 100 Employee
    • Concierge
      • Nov 2020 - Nov 2021

  • MAPFRE ASISTENCIA
    • Spain
    • Insurance
    • 1 - 100 Employee
    • Payment and Billing Analyst
      • Jul 2013 - Jan 2020

      Management of supplier invoices, registration of invoices in the AMA (Oracle) system. Logistics Processes and Preparation of payment to suppliers. Issuance of invoices for assistance services to customers and suppliers. Sending invoices and/or documents abroad via currier, Logistics. Management of supplier invoices, registration of invoices in the AMA (Oracle) system. Logistics Processes and Preparation of payment to suppliers. Issuance of invoices for assistance services to customers and suppliers. Sending invoices and/or documents abroad via currier, Logistics.

  • MAPFRE ASISTENCIA
    • Spain
    • Insurance
    • 1 - 100 Employee
    • Advisor Services
      • Sep 2010 - May 2013

      Coordination for the provision of assistance, reception of insurance calls with situations that required services. Follow-up according to the type of service, using the resources and tools applied to comply efficiently. Control rates in accordance with the agreements established with suppliers and the system provided for it. Comply with quality and productivity objectives associated with the service process and the telephone call. Coordination for the provision of assistance, reception of insurance calls with situations that required services. Follow-up according to the type of service, using the resources and tools applied to comply efficiently. Control rates in accordance with the agreements established with suppliers and the system provided for it. Comply with quality and productivity objectives associated with the service process and the telephone call.

Education

  • Universidad Autónoma de Santo Domingo
    Licenciatura, Marketing
    2014 - 2018
  • CAES (Capacitación Especializada)
    Taller en Técnicas efectivas de ventas y gerencia exitosa de Ventas, Ventas
    2019 - 2019
  • Infotep
    Técnico en Ofimática
    2008 - 2008

Community

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