Michael Andrews, CISSP

PRNOC Manager at STRATASCORP
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Contact Information
us****@****om
(386) 825-5501
Location
Ewa Beach, Hawaii, United States, US

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Credentials

  • (ISC)2 Security CISSP (ISC2-CISSP)
    (ISC)²
    Aug, 2010
    - Oct, 2024

Experience

  • STRATASCORP
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • PRNOC Manager
      • Aug 2020 - Present

      Manages 15 personnel operating 24/7 Network Operations Center in support of MSC's global fleet. Plans daily operations, prepares data calls, prioritizes projects, maintains service level agreements, resolves problems, identifies trends, and recommends and implements solutions. Manages 15 personnel operating 24/7 Network Operations Center in support of MSC's global fleet. Plans daily operations, prepares data calls, prioritizes projects, maintains service level agreements, resolves problems, identifies trends, and recommends and implements solutions.

  • United States Air Force
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Group Superintendent, 65 Air Base Group
      • Jul 2018 - Aug 2020

      Supported the installation commander with providing specialized global communications and supports aircraft from over 20 NATO countries, operating throughout the Atlantic area. Manages nearly 600 U.S. and Portuguese personnel operating a major air base and logistics sea port, supporting five combatant commands.

    • Group Superintendent, 647 Air Base Group
      • Jun 2016 - Jul 2018

      Advised Joint Base and 647th Air Base Group leaders on all matters regarding morale, utilization, readiness, training and professional development of 2,450 joint military and civilian personnel across five squadrons and six departments. Leads joint forces supporting an installation population of 84,000 and working population of 36,000 military and civilian personnel. Critical role in ensuring the execution of strategic air mobility, operational missions, special air missions and shore installation services in support of United States Pacific Command, Headquarters Pacific Air Forces, United States Pacific Fleet and 176 tenant commands.

    • PACAF Cyberspace Operations Functional Manager
      • Feb 2014 - May 2016

      Oversaw the proper organization, training and equipping of Cyber Operations professionals from five Air Force Specialty Codes serving in 689 positions across nine major operating locations for PACAF. Determines manning priorities and optimum skill utilization to balance operations tempo, mission variations, and support of global mobility and contingency requirements. Advised the Air Force Career Field Manager on training, network certification, force development and strategic enlisted management needs for the MAJCOM.

  • National Reconnaissance Office (NRO)
    • United States
    • Defense and Space Manufacturing
    • 300 - 400 Employee
    • Group Superintendent, Network Operations Group
      • Mar 2012 - Jan 2014

      Senior Enlisted leader for 1,500-person Group: 3 Squadrons, 6 Divisions, 15 Detachments supporting global TS network. Planned/led Detachment Chief Conference, energized IT operations and maintenance, supported 57 space launch events.

    • Squadron Superintendent, Communications Operations Squadron East
      • May 2011 - Feb 2012

      Senior Enlisted Leader for 239 member military, civilian, contractor team at selectively manned unit executing O&M on NRO's $10B network. Executes msn at eight geographically-separated Detachments supporting 70K TS/SCI DoD and IC msn partners. Maintains 2.2K circuits, 36 WANs, 120 mission servers, 6.8K workstations and 10K phones at over 360 sites.

    • Squadron Superintendent, Enterprise Operations Squadron
      • Sep 2009 - May 2011

      Enlisted leader for 245 member joint military, civilian, contractor team executing 24x7 operations on $10 billion network. Executes mission at two geographically separated units, monitors and defends 16-agency intelligence partner network at 782 sites sustaining 70,000 customers. Oversees $15 million annual budget, manages new mission requirements; integrates innovative systems within enterprise operations centers.

    • Chief, Network Operations
      • Jun 2007 - Aug 2009

      Directs activities of 43 personnel delivering e-mail, data storage, internet, blackberry, SharePoint, and applications support for 1,800 network users. Develops and implements local policies and procedures in support of robust and secure net-centric operations. Oversees customer trouble calls, provides technical support and ensures compliance with established directives.

    • Chief, Network Administration
      • May 2001 - May 2007

      Managed 7-person section responsible for Computer Security Program, Information Assurance Awareness Program and Emissions Security Program in protection of $16M communications-computer equipment supporting 3,000 users. Develops, publishes, and provides IA policy interpretation and clarification guidance to local designated approving authorities and 40 unit COMPUSEC Managers. Performs staff assistance visits, conducts COMPUSEC training and IA conferences. Evaluates system security and provides certification approval recommendation. Investigates and reports COMPUSEC incidents to Network Operations and Security Center.

    • Desk Sergeant, Patrolman, Gate Guard
      • Aug 1996 - Apr 2001

    • Desk Sergeant, Patrolman, Gate Guard
      • Sep 1993 - Jul 1996

    • Patrolman, Gate Guard
      • Sep 1991 - Aug 1993

  • U.S. Special Operations Command Central (SOCCENT)
    • United States
    • Armed Forces
    • 1 - 100 Employee
    • Information Technology Help Desk Supervisor
      • Jan 2003 - Aug 2003

      Supervises 8 technicians providing direct computer support for 300 network users. Receives and logs computer related trouble calls and initiates troubleshooting techniques to resolves problems. Conducts system hardware and software configuration changes. Creates and manages user accounts and groups within domain. Manages DHCP, DNS, exchange, domain controllers, file, print, application, backup, antivirus and web servers. Supervises 8 technicians providing direct computer support for 300 network users. Receives and logs computer related trouble calls and initiates troubleshooting techniques to resolves problems. Conducts system hardware and software configuration changes. Creates and manages user accounts and groups within domain. Manages DHCP, DNS, exchange, domain controllers, file, print, application, backup, antivirus and web servers.

Education

  • National American University
    Bachelor of Applied Science - BASc, Information Systems Management
    2007 - 2012
  • Community College of the Air Force
    Associate of Science - AS, Military Information Systems Technology
    2005 - 2006
  • Community College of the Air Force
    Associate's degree, Criminal Justice/Police Science
    1999 - 2001
  • Herbert Hoover High School
    Clendenin, WV
    1988 - 1991

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