Michael Anderson

Service Advisor at Mountain Motorsports
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Contact Information
us****@****om
(386) 825-5501
Location
Woodstock, Georgia, United States, GE
Languages
  • English -

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Credentials

  • CTT+
    CompTIA
    May, 2007
    - Nov, 2024

Experience

  • Mountain Motorsports
    • United States
    • Retail Motor Vehicles
    • 1 - 100 Employee
    • Service Advisor
      • Sep 2020 - Present

      I am responsible for the end to end experience of a customer’s visit to the Service Department. I am the customer’s main point of contact for their service needs and help shepherd their equipment through the service/repair process. I advise customers on necessary scheduled service, recalls, warranty claims and accessory installation. I am responsible for the end to end experience of a customer’s visit to the Service Department. I am the customer’s main point of contact for their service needs and help shepherd their equipment through the service/repair process. I advise customers on necessary scheduled service, recalls, warranty claims and accessory installation.

  • Vintage Motion Apparel LLC.
    • Ball Ground, Georgia
    • Independent Business Owner
      • Mar 2019 - Jun 2022

      Vintage Motion Apparel clothing brand and Direct To Garment custom printer Vintage Motion Apparel clothing brand and Direct To Garment custom printer

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sr. Trainer - Learning & Development
      • Mar 2006 - Dec 2018

      As a Senior Trainer I am responsible for the effective initial training of new employees, ongoing training to existing employees and leadership training to our business leaders.I am also responsible for ensuring that training curriculum we deliver is correct and accurate as well as providing support for our customer service reps as they help our customers on a day-to-day basis.In addition to training, I am also involved in the development of new training curriculum from idea to inception. Working with our workforce development team I have helped to create multiple training initiatives for new employees as well as technical and ongoing training development. Show less

    • Coordinator - Continuity Marketing Operations
      • Jul 2005 - Feb 2006

      Responsible for the successful retention of high-risk customers. Through direct communication with targeted customers I was able to retain their business utilizing advanced sales techniques, outstanding customer service and proper business accumen.

    • Senior Customer Service Representative
      • Sep 2004 - Jul 2005

      Handled advanced inbound calls from our extensive customer base. I was responsible for maintaining a successful partnership with our customers through a combination of high level of effort and empathy while balancing the needs of the business.

    • Customer Service Representative
      • Mar 2002 - Jun 2005

      Handled inbound calls form existing customer base. Assisted with all aspects of managing customer's accounts as well as troubleshooting, bill explanation, plan recommendations and sales.

  • Pro Dyno Performance
    • United States
    • Shop Manager
      • Jan 1996 - 1999

      Responsible for the day to day running of an automotive and motorcycle high performance tuning shop. Responsible for the day to day running of an automotive and motorcycle high performance tuning shop.

Education

  • Fruita Monument High School
    Diploma, General Studies
    1987 - 1990

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