Michael Alesi

Professional Driver at Genesis Logistics
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Contact Information
us****@****om
(386) 825-5501
Location
Stafford, Virginia, United States, US
Skills

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Bio

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Credentials

  • Licensed Settlement Agent
    Virginia State Corporation Commission
    Dec, 2020
    - Oct, 2024

Experience

  • Genesis Logistics
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Professional Driver
      • Jun 2022 - Present

  • MA Signing Services
    • Certified Notary Settlement Agent
      • Jan 2021 - Present

  • First Excel Title, LLC
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Licensed Settlement Agent
      • Jan 2021 - Present

  • Robert Half
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Incident Manager
      • Jan 2020 - Jan 2021

  • Raytheon Technologies
    • United States
    • Aviation and Aerospace Component Manufacturing
    • 700 & Above Employee
    • Incident Manager
      • Jan 2020 - Jan 2021

      • Serve as the main point of contact for major incidents and the first stage of escalation for incidents while supporting the separation of Otis Elevator Co. and Carrier, Inc. from Raytheon Technologies.• Ensure compliance with all established standards and protocols while defining, implementing, and overseeing the standardized incident management process.• Support risk mitigation by proactively identifying and conducting incident reviews.• Review and verify the closure of all resolved and end-user confirmed incident reports utilizing the Service Now ticketing system.• Drive continuous improvement and operational efficiency by integrating process optimization cycles and initiatives focused on performance, activities, roles, policies, and procedures.• Maintain a strong focus on the quality and compliance of the incident management process, handling policy and procedural enforcement efforts as needed.

  • Unisys
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Application Support Analyst
      • Jun 2016 - Jan 2020

      Supporting the US Customs and Border Patrol Supporting the US Customs and Border Patrol

  • Salient CRGT
    • United States
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Desktop Support 4
      • May 2014 - Jan 2020

      Hardware and software troubleshooting. Hardware refresh. Profile building and repair within Windows 7 environment. New user setup. Hardware and software troubleshooting. Hardware refresh. Profile building and repair within Windows 7 environment. New user setup.

  • QBE, LLC
    • Tier 2 Help Desk Support
      • Oct 2012 - May 2014

      Support US Government Employees and contractors with IT issues to help maintain their productivity. Support US Government Employees and contractors with IT issues to help maintain their productivity.

  • Tolt Solutions
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Field Service Support
      • Jan 2008 - Feb 2012

      This position was a break fix environment at multiple locations in support of several major supermarket chains. This position was a break fix environment at multiple locations in support of several major supermarket chains.

Education

  • University of Phoenix
    Information Technology
    2008 - 2010

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