QA Analyst

• Apr 2023 - Present

Software QA Engineer

• Jul 2022 - Apr 2023

● Testing software to detect bugs and make sure a product complies with the requirements ● Design test cases in TestRail and provide test execution based on the analysis of business requirements and technical specifications ● Testing iOS, Android, and Web applications and using UNIX, XCode, ADB, and Android Studio ● Performing compatibility testing on a variety of devices and platforms by applying BrowserStack ● Performing API testing, creating collections, and running different calls and responses applying Postman ● Developing and executing SQL queries and stored procedures for test data generation and ensuring database integrity ● Report bugs and defects in Jira and monitor defect status ● Collaborate with the software development and product management for test requirements clarifications to ensure effective testing procedures Show less

Area Sales Manager

• Jan 2022 - Mar 2023

• Trained several business owners and staff members on the company’s best practices for using our financial services and provided solutions to general inquiries • Built rapport with accounts to build their trust and increase our company's sales • Generated over $700K in revenue within my first year from accounts across my territory and ranked 2nd on my team in the region • Trained several business owners and staff members on the company’s best practices for using our financial services and provided solutions to general inquiries • Built rapport with accounts to build their trust and increase our company's sales • Generated over $700K in revenue within my first year from accounts across my territory and ranked 2nd on my team in the region

Senior Sales Consultant

• Jan 2020 - Oct 2021

• Generate an average revenue of $500K a year, ranked 3rd most in the department. • Deliver exceptional customer experience through consultative approach and probing questions to identify customer needs and upsell select products. • Build rapport through relational sales to increase repeat customers and drive customer satisfaction. • Managed escalations and developed solutions to customer’s technical and general inquiries. • Generate an average revenue of $500K a year, ranked 3rd most in the department. • Deliver exceptional customer experience through consultative approach and probing questions to identify customer needs and upsell select products. • Build rapport through relational sales to increase repeat customers and drive customer satisfaction. • Managed escalations and developed solutions to customer’s technical and general inquiries.

Sales Associate

• Jun 2017 - Jan 2020

• Generate an average revenue of $200K a year. • Deliver exceptional customer experience through consultative approach and probing questions to identify customer needs and upsell select products. • Build rapport through relational sales to increase repeat customers and drive customer satisfaction. • Managed escalations and developed solutions to customer’s technical and general inquiries. • Trained junior & peer employees on sales techniques and best practices. • Received award as #1 Sales Associate for producing the most Best Buy Credit Card Applications in fiscal year of 2019. Show less

Production Assistant - WXII 12 News

• Feb 2018 - Sep 2018

Front Desk Staff

• Jun 2016 - Aug 2018

Broadcasting & Media Intern

• Oct 2013 - May 2016

• Directed and lead multiple teams to produce 2-4 live broadcasts throughout the week on Spartan All-Access. • Assisted with game day operations for ~12 NCAA Division I athletic live broadcasts per month. • Conducted in-depth interviews with players and coaches about in game performance, expectations and strategy for the season, and their work ethic on and off the court. • Promoted to Head Broadcast & Media intern due to attentional to detail, industry knowledge, and adept ability to lead and collaborate to produce great broadcasts. • Recruited and hired 8 interns through marketing and recruitment efforts. • Chosen by the UNCG Athletics Department out of 30 student workers to represent UNCG athletics in working with the ESPN for the live production of the SOCON Men’s Soccer Championship. Show less

Sales Floor Team Member

• Sep 2013 - Mar 2014

Assist Guests with any needs or questions, drive store sales, maintain a fast, friendly, and clean shopping environment for all Guests, and stay up to date with sales ads for the company. Assist Guests with any needs or questions, drive store sales, maintain a fast, friendly, and clean shopping environment for all Guests, and stay up to date with sales ads for the company.

Sales Associate

• Oct 2012 - Mar 2014

Maintain a clean environment for customers to enjoy their shopping experience, assist anyone with needs and questions, and perform any other tasks asked by my managers. Maintain a clean environment for customers to enjoy their shopping experience, assist anyone with needs and questions, and perform any other tasks asked by my managers.