Experience

Planet Technologies

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Learning Strategist

  • Jul 2023 - Present



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Customer Success Trainer

  • Jan 2021 - Feb 2023

  Conducted end-user training to help various industries, government agencies, and defense contractors increase productivity and collaboration, and make the most of their M365 investments. -Trained over 24,000 personnel and over 420 sessions with a rated effectiveness over 9/10-Trained people in numerous industries including DoD, Military, Federal and State Government, Healthcare, Financial Services, Manufacturing, Education, and Nonprofit-Customized training to the organization’s unique environment and configurations-With agility, fielded trainee questions and conducted on-the-spot troubleshooting-Built up an expert-level understanding of M365 suite, including Teams, OneDrive/SharePoint Online, Power Platform, and O365 applications-Experience with and understanding of each M365 cloud environment (Commercial, GCC, GCC-H, DoD)-Exceeded quarterly targets each quarter with the team-Managed customer accounts to meet specific needs, schedule training, and drive pipeline for the team-Served as a mentor, coaching new hires to lead effective training sessions-Used Excel and Power BI to analyze data and determine how to increase team efficiency and attendee count-Handled sensitive customer data in compliance with all appropriate standards-Promoted to a higher level for hard work and expertise in training role Show less

• Community Success Manager - Gaming

  • Aug 2019 - Jan 2021

  Managed local Microsoft team that hosted community events and gaming tournaments while selling devices.-Created, scheduled, and administered gaming events to increase traffic and sales-Organized and responsible for successful setup of all event devices, accessories, and network equipment.-Tested PC and Xbox gaming devices to ensure working order-Coached colleagues on gaming technology and sales pitches-Analyzed data to determine the best ways to increase gaming sales-Led marketing and sales campaigns to promote event attendance and increase hardware event revenue -Participated in offsite community events-Conducted troubleshooting and helped solve problems with customer’s Windows devices-Tracked, analyzed, and reported event metrics in weekly leadership meetings Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Operations Associate

  • Jul 2018 - Jul 2019

  Managed inventory and in-store advertising while exceeding all assigned metrics. -Operated heavy equipment safely around customers -Received and stocked product -Created store displays for marketing Managed inventory and in-store advertising while exceeding all assigned metrics. -Operated heavy equipment safely around customers -Received and stocked product -Created store displays for marketing



Amazon

• United States
• Software Development
• 700 & Above Employee

• Fulfillment Associate

  • Sep 2016 - Sep 2017

  Managed inventory and worked with assorted machinery in receiving around the warehouse. -Attained key metrics receiving product in a fast-paced environment -Practiced safe operation of heavy equipment including lifts, robotic pallet jack, and order picker -Participated in multiple safety trainings, including trailer docking and receiving -Worked long shifts overnight, standing and walking for many hours at a time Managed inventory and worked with assorted machinery in receiving around the warehouse. -Attained key metrics receiving product in a fast-paced environment -Practiced safe operation of heavy equipment including lifts, robotic pallet jack, and order picker -Participated in multiple safety trainings, including trailer docking and receiving -Worked long shifts overnight, standing and walking for many hours at a time



Capitol Technology University

• United States
• Higher Education
• 100 - 200 Employee

• Library Aide

  • Sep 2014 - May 2016

  Served as library database expert and supported the circulation desk and book sorting. -Planned and advertised library events -Used organization skills to keep database, workspace, and shelving tidy and up to date Served as library database expert and supported the circulation desk and book sorting. -Planned and advertised library events -Used organization skills to keep database, workspace, and shelving tidy and up to date



Barnes & Noble Book Stores

• United States
• Retail
• 1 - 100 Employee

• Inside Sales Associate

  • Jul 2013 - Dec 2015

  Duties included selling books and memberships, customer service, and receiving. -Exceeded metrics for book and store membership sales through exemplary customer service -Cross-team collaboration with operations resulting in healthier inventory management Duties included selling books and memberships, customer service, and receiving. -Exceeded metrics for book and store membership sales through exemplary customer service -Cross-team collaboration with operations resulting in healthier inventory management