Experience

Esin Restaurant & Bar

• United States
• Restaurants
• 1 - 100 Employee

• Floor Manager

  • Jul 2020 - Present



Jeet Kune Do Association

• United States
• Food & Beverages

• Instructor

  • Jun 2009 - Present

  • Certified Instructor since December 2014. o Mastering and teaching Martial Arts (ongoing). • Certified Instructor since December 2014. o Mastering and teaching Martial Arts (ongoing).



Sasa

• General Manager at Sasa

  • Sep 2019 - May 2020

  • Hired as Restaurant Manager in September 2015, promoted to General Manager in August 2019.• Duties included but were not limited to:o Guest service, anticipating and exceeding their needs.o Coaching, developing, and maintaining relationships with team members.o Communicating and working closely with Owner and Director of Operations.o Product ordering and maintaining relationships with vendors.o Compiling and submitting invoices to accounts payable.o Money handling, compiling daily reports.o Inventory control and tracking.o Hiring, training, and scheduling staff.o Shift execution via opening, mid, or closing shifts.

• Restaurant Manager

  • Sep 2015 - Sep 2019

  • Duties included but were not limited to:o Providing a unique izakaya style experience while anticipating and exceeding the needs of regular and first time guests alike.o Training, developing, and maintaining relationships with employees.o Money handling, preparing deposits, compiling daily reports.o Scheduling FOH staff.o Coordinating with guests, chefs, and fellow management to book special events.o Product ordering and quality control.



Red Robin

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Dec 2014 - Sep 2015

  • Duties included but were not limited to: o Guest service, anticipating and exceeding their needs. o Coaching, developing, and maintaining relationships with team members. o Money handling, compiling daily reports. o Staff scheduling. o Shift execution via opening, mid, or closing shifts • Duties included but were not limited to: o Guest service, anticipating and exceeding their needs. o Coaching, developing, and maintaining relationships with team members. o Money handling, compiling daily reports. o Staff scheduling. o Shift execution via opening, mid, or closing shifts



Nespresso

• San Francisco, CA

• Assistant Cafe Bar Manager

  • Apr 2013 - Dec 2014

  • Duties included but were not limited to: o Providing a luxury café experience by building relationships with guests and employees. o Money handling, preparing deposits, and compiling daily transaction reports. o Hiring, training, and developing employees for growth and promotion. o Staff scheduling for daily business as well as off site events. o Product ordering and quality control. • Duties included but were not limited to: o Providing a luxury café experience by building relationships with guests and employees. o Money handling, preparing deposits, and compiling daily transaction reports. o Hiring, training, and developing employees for growth and promotion. o Staff scheduling for daily business as well as off site events. o Product ordering and quality control.



BMW Concord / MINI of Concord

• Concord, CA

• Service Cashier Supervisor

  • Aug 2007 - Mar 2013

  • Hired as a service cashier in August 2007. Promoted to Assistant Head cashier in November 2007. Promoted to Transportation Coordinator in February 2008. Promoted to Service Cashier Supervisor in September 2011. • Duties included but were not limited to: o Funds handling, payment processing, preparing repair order paperwork, assisting clients with phone inquiries, compiling recaps of vehicle repair history, scheduling service appointments, reconciling deposits, balancing registers. o Processing contracts for clients using “in house” loaner vehicles, maintaining loaner fleet, dispatching courtesy shuttle, lease end inspections. • Supervisory duties include but are not limited to utilizing team building skills for training, delegating and supervising previously mentioned duties for trainees. o Highly skilled at problem identification and resolution.



Pasta Pomodoro

• Pleasant Hill, CA

• Restaurant Manager

  • Jul 2003 - Feb 2007

  • Duties included but were not limited to: o Guest service excellence, develop and maintain positive relationships with customers and employees. o Extensive money handling, o Inventory control and tracking, ordering, sanitation and quality control of products o Train, motivate, supervise, and schedule employees through the use of communication and interpersonal skills. • Duties included but were not limited to: o Guest service excellence, develop and maintain positive relationships with customers and employees. o Extensive money handling, o Inventory control and tracking, ordering, sanitation and quality control of products o Train, motivate, supervise, and schedule employees through the use of communication and interpersonal skills.



The Old Spaghetti Factory

• Restaurants
• 500 - 600 Employee

• Assistant Manager

  • Aug 1999 - Jul 2003

  • Duties included but were not limited to: o Server: Delivering outstanding service by greeting and serving customers, cashiering. o Promoted to Server trainer in November 1999: Train new hires for above duties while maintaining prior responsibilities. o Promoted to Assistant Manager in May 2000: increased financial transactions, light scheduling, bar and floor setup and breakdown beginning and ending shift. o Promoted to Department Manager in May 2001: Maintained all above duties, inventory control and tracking, employee scheduling while providing quality customer service.



Café Briochery

• Walnut Creek, CA

• Counter/Barista/Prep

  • Oct 2000 - Jun 2001

  • Accepted and prepared orders, skilled in remembering order details, provided outstanding service by greeting and serving customers, food preparation. • Accepted and prepared orders, skilled in remembering order details, provided outstanding service by greeting and serving customers, food preparation.



Caffino Inc

• Concord, CA

• Barista/Team Leader

  • Nov 1998 - Aug 1999

  Began as an early morning barista in one of the company's highest volume stores. Took orders, prepared drinks, and cashiered. Promoted to team leader in May 1999. Position included ordering, inventory, and scheduling. Began as an early morning barista in one of the company's highest volume stores. Took orders, prepared drinks, and cashiered. Promoted to team leader in May 1999. Position included ordering, inventory, and scheduling.



Mann Theatres

• Entertainment
• 1 - 100 Employee

• Assistant Manager

  • Mar 1998 - Feb 1999

  • Duties included but were not limited to o Inventory, money handling, customer service, starting films, and setup/closing of theater. • Duties included but were not limited to o Inventory, money handling, customer service, starting films, and setup/closing of theater.



Century Theatres

• Entertainment Providers
• 1 - 100 Employee

• Assistant Manager

  • Mar 1996 - Mar 1998

  Originally hired as floor staff, cashiering, and cleaning auditoriums and snack bars. Promoted to supervisor in August 1996, and to assistant manager in October 1996. Position involved inventory, money handling, customer service, starting films, and setup/closing of theater. Originally hired as floor staff, cashiering, and cleaning auditoriums and snack bars. Promoted to supervisor in August 1996, and to assistant manager in October 1996. Position involved inventory, money handling, customer service, starting films, and setup/closing of theater.