Experience

Legacy Parking Company

• United States
• Facilities Services
• 1 - 100 Employee

• Senior Facility Manager

  • Jun 2022 - Present

  - Assist with the monitoring, review and analysis of the market rate structures - Daily, Weekly, Monthly and Annual financial and operational reports as required - Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary - Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by - maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients - Identifying high potential employees to support the organization’s continued growth - Implement all policies and procedures to ensure compliance with all OSHA laws - Implement and complete other projects, programs and initiatives that may arise from the operation of assigned location(s) - Lead, direct and develop team of employees to accomplish annual and periodic goals/initiatives - Manage, train and direct the activities of Assistant Managers and Team Leaders - Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims - Monitor facility maintenance for cleanliness standards and make recommendations to improve the overall aesthetics of the facility. - Responsible for developing client relationships and business retention. - Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements. - Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance. - Understand, implement and deliver all requirements that are outlined within the contractual agreement between Legacy Parking and our clients. Show less



TownePark

• United States
• Real Estate
• 1 - 100 Employee

• Associate Account Manager

  • Dec 2019 - May 2022

  Directly oversees Tier 1 or 2 Towne Park accounts and is responsible for account performance for financial, guest patient satisfaction, and client satisfaction objectives. ∙ Ensures that forecasts, payroll and accounting reports are on time and accurate ∙ Effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines. ∙ Maintains regular meeting and communication channels with the client and follows through on commitments ∙ Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance ∙ Continually implementing ways to improve the financial performance and profitability of the account ∙ Actively engaged in the recruitment and hiring processes to ensure the best people are selected for the my location Show less



Johnston Parking Solutions

• Assistant Manager

  • Jun 2018 - Apr 2020

  Managed and developed a valet team of 20 for four restaurants across metro Atlanta · Managing, planning, scheduling, training, and directing the activities of Team Leaders and front-line staff. · Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses. · Assist with the monitoring, review, and analysis of the market rate structures. · Responsible for developing client relationships and business retention. · Assist the region with the operations preparation for potential new locations as well as assist in the opening of newly assigned locations. I'm responsible for approaching new busy and getting general information needed to get location moving towards meeting with owner. · Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources · · Manager to ensure proper wage and hour compliance. Show less



SP+ (SP Plus)

• United States
• Facilities Services
• 700 & Above Employee

• Facility Manager

  • Jan 2017 - Jun 2018

  Provided leadership to ensure a smooth running operation by guaranteeing that all staff employees were performing their job functions in an efficient manner. Strategic hands on leader delivering top-flight customer service to clients. · Perform general accounting duties such as accounts payable, payroll and petty cash, ensuring all cash receipts are logged and preparing the daily bank deposits. · Processed invoices to ensure accuracy and timely payment · Managed all recruiting and employee relations for entire campus area. · Organized and presented required data for major events. Data included number of attendees that utilized our parking facilities as well as total revenue collected during time frame of event. · Supervised the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required. · Ensure that proper parking, security and cash control procedures are followed by all employees · Participated in corporate audits around the accounting functions as well as proper procedure. · Monitored office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies. · Deliver premier customer service to our clients. Show less



AAA Parking

• Facilities Services
• 200 - 300 Employee

• Operations Manager

  • Jan 2014 - 2016

  Managed parking and transportation for large annual events and venues with attendance exceeding 60,000 per event. Oversaw a staff of over 50 employees.· Improved the operational systems, processes and policies in support of the organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.· Designed and implemented online permit sales for the Georgia Dome and Georgia World Congress Center utilizing T2 Flex. · Experience in the design and implementation of traffic and parking plans for events such as the Atlanta Falcons, SEC Championship, NCAA Final Four and MomoCon.· Played a significant role in long-term planning, including a company initiative geared toward operational excellence. · Prepared and submitted daily, weekly, and monthly revenue reports. Ensured all information was reported accurately and within stated deadlines.· Developed and managed annual budget as well as prepared maintenance budgets to track and ensure budget goals are being met. · Sourced outside vendors and contractors to ensure we are getting supplies and service were procured at the best price. Determined services performed in-house or contracted out. · Conducted recruiting efforts to fulfill desired number for large area events.· Assisted in development and implementation for company policies and procedures such as attendance and time off request.· Planned, developed and implemented company-wide strategies for generating resources and untapped revenue streams such as online ads about our parking locations for any events within the Georgia Dome area. Show less

• Parking Manager

  • Oct 2009 - Jan 2014

  Responsible for the recruiting, selection, training and performance evaluation of employees.· Completed monthly reports for tenants related to monthly charges and validations· Prepared and analyzed parking data such as the number of traffic accidents, meter revenue, permit sales, and available spaces. · Made recommendations based on reports to improve efficiency and safety of the property. · Completed monthly reports for tenants related to monthly charges and validations· Developed operational standards to achieve operational excellence.· Monitored customer concerns to ensure customer satisfaction.· Interacted directly with clients to maintain and enhance client relationships. Show less

• Vale Parking Assistant

  • Dec 2005 - Oct 2009

  January 2008 to October 2009 – Valet Parking Assistant, AAA Parking, Atlanta, Georgia• Assisted with loading and unloading luggage• Provided information in regards to the hotel facilities and events and directions to local attractions.• Provided valet parking service to safely and efficiently move guest automobiles to a designated parking location while following company policies and procedures.• Provide great customer service, being courteous and responsive to all guests on property. Show less