Michael A. Allen
White Glove Team Lead at Clear Winds Technologies- Claim this Profile
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Bio
Amber E. Price,MBA
I am writing to highly recommend Michael A. Allen on their outstanding professional achievements and qualities, as evidenced by their LinkedIn profile. I have had the privilege of working closely with Michael for roughly a year an can confidently attest to their exceptional skills, work ethic, and dedication. Michael is an exceptionally talented individual with a remarkable aptitude for IT and an aspiring Ethical Hacker. He possess a unique blend of technical expertise, strategic thinking, and interpersonal skills that sets them apart from their peers. Throughout my interactions with him, I have consistently witnessed their unwavering commitment to excellence and their ability to deliver results. One of his most notable strengths is their exceptional problem-solving ability. He has an innate talent for approaching complex challenges with a systematic and analytical mindset, which enables them to develop innovative and practical solutions. His exceptional attention to detail ensures that no aspect of a project is overlooked, and they consistently deliver high-quality work within deadlines. Moreover, Michael demonstrates exceptional leadership skills. He has a natural ability to inspire and motivate their colleagues, fostering a collaborative work environment that encourages open communication and idea sharing. Michael's strong interpersonal skills enable them to build effective relationships with colleagues, clients, and stakeholders, facilitating successful collaborations and the achievement of shared goals. Michael's strong communication skills are also noteworthy. They possess an excellent command of both written and verbal communication, allowing them to articulate complex concepts in a clear and concise manner.His ability to adapt to communication styles to suit different audiences is particularly impressive and has been instrumental in his success in various projects. I am confident that Michael A. Allen would be an invaluable asset to any organization.
Amber E. Price,MBA
I am writing to highly recommend Michael A. Allen on their outstanding professional achievements and qualities, as evidenced by their LinkedIn profile. I have had the privilege of working closely with Michael for roughly a year an can confidently attest to their exceptional skills, work ethic, and dedication. Michael is an exceptionally talented individual with a remarkable aptitude for IT and an aspiring Ethical Hacker. He possess a unique blend of technical expertise, strategic thinking, and interpersonal skills that sets them apart from their peers. Throughout my interactions with him, I have consistently witnessed their unwavering commitment to excellence and their ability to deliver results. One of his most notable strengths is their exceptional problem-solving ability. He has an innate talent for approaching complex challenges with a systematic and analytical mindset, which enables them to develop innovative and practical solutions. His exceptional attention to detail ensures that no aspect of a project is overlooked, and they consistently deliver high-quality work within deadlines. Moreover, Michael demonstrates exceptional leadership skills. He has a natural ability to inspire and motivate their colleagues, fostering a collaborative work environment that encourages open communication and idea sharing. Michael's strong interpersonal skills enable them to build effective relationships with colleagues, clients, and stakeholders, facilitating successful collaborations and the achievement of shared goals. Michael's strong communication skills are also noteworthy. They possess an excellent command of both written and verbal communication, allowing them to articulate complex concepts in a clear and concise manner.His ability to adapt to communication styles to suit different audiences is particularly impressive and has been instrumental in his success in various projects. I am confident that Michael A. Allen would be an invaluable asset to any organization.
Amber E. Price,MBA
I am writing to highly recommend Michael A. Allen on their outstanding professional achievements and qualities, as evidenced by their LinkedIn profile. I have had the privilege of working closely with Michael for roughly a year an can confidently attest to their exceptional skills, work ethic, and dedication. Michael is an exceptionally talented individual with a remarkable aptitude for IT and an aspiring Ethical Hacker. He possess a unique blend of technical expertise, strategic thinking, and interpersonal skills that sets them apart from their peers. Throughout my interactions with him, I have consistently witnessed their unwavering commitment to excellence and their ability to deliver results. One of his most notable strengths is their exceptional problem-solving ability. He has an innate talent for approaching complex challenges with a systematic and analytical mindset, which enables them to develop innovative and practical solutions. His exceptional attention to detail ensures that no aspect of a project is overlooked, and they consistently deliver high-quality work within deadlines. Moreover, Michael demonstrates exceptional leadership skills. He has a natural ability to inspire and motivate their colleagues, fostering a collaborative work environment that encourages open communication and idea sharing. Michael's strong interpersonal skills enable them to build effective relationships with colleagues, clients, and stakeholders, facilitating successful collaborations and the achievement of shared goals. Michael's strong communication skills are also noteworthy. They possess an excellent command of both written and verbal communication, allowing them to articulate complex concepts in a clear and concise manner.His ability to adapt to communication styles to suit different audiences is particularly impressive and has been instrumental in his success in various projects. I am confident that Michael A. Allen would be an invaluable asset to any organization.
Amber E. Price,MBA
I am writing to highly recommend Michael A. Allen on their outstanding professional achievements and qualities, as evidenced by their LinkedIn profile. I have had the privilege of working closely with Michael for roughly a year an can confidently attest to their exceptional skills, work ethic, and dedication. Michael is an exceptionally talented individual with a remarkable aptitude for IT and an aspiring Ethical Hacker. He possess a unique blend of technical expertise, strategic thinking, and interpersonal skills that sets them apart from their peers. Throughout my interactions with him, I have consistently witnessed their unwavering commitment to excellence and their ability to deliver results. One of his most notable strengths is their exceptional problem-solving ability. He has an innate talent for approaching complex challenges with a systematic and analytical mindset, which enables them to develop innovative and practical solutions. His exceptional attention to detail ensures that no aspect of a project is overlooked, and they consistently deliver high-quality work within deadlines. Moreover, Michael demonstrates exceptional leadership skills. He has a natural ability to inspire and motivate their colleagues, fostering a collaborative work environment that encourages open communication and idea sharing. Michael's strong interpersonal skills enable them to build effective relationships with colleagues, clients, and stakeholders, facilitating successful collaborations and the achievement of shared goals. Michael's strong communication skills are also noteworthy. They possess an excellent command of both written and verbal communication, allowing them to articulate complex concepts in a clear and concise manner.His ability to adapt to communication styles to suit different audiences is particularly impressive and has been instrumental in his success in various projects. I am confident that Michael A. Allen would be an invaluable asset to any organization.
Credentials
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Computer Hardware Basics
CiscoJul, 2023- Nov, 2024 -
Banish Your Inner Critic to Unleash Creativity
LinkedInMay, 2023- Nov, 2024 -
Communication Foundations
LinkedInMay, 2023- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInMay, 2023- Nov, 2024 -
Developing Your Emotional Intelligence (2017)
LinkedInMay, 2023- Nov, 2024 -
Digital Literacy and Productivity Learning Pathway
LinkedInMay, 2023- Nov, 2024 -
Effective Listening
LinkedInMay, 2023- Nov, 2024 -
Embracing Unexpected Change
LinkedInMay, 2023- Nov, 2024 -
Getting Started with Microsoft 365
LinkedInMay, 2023- Nov, 2024 -
Persuading Others
LinkedInMay, 2023- Nov, 2024 -
Professional Soft Skills Learning Pathway
LinkedInMay, 2023- Nov, 2024 -
Teamwork Foundations
LinkedInMay, 2023- Nov, 2024 -
Unconscious Bias
LinkedInMay, 2023- Nov, 2024 -
Why Trust Matters with Rachel Botsman
LinkedInMay, 2023- Nov, 2024 -
Working and Collaborating Online
LinkedInMay, 2023- Nov, 2024 -
Working with Computers and Devices
LinkedInMay, 2023- Nov, 2024 -
Writing in Plain Language
LinkedInMay, 2023- Nov, 2024 -
Dell Client Foudations Certification
Dell TechnologiesDec, 2022- Nov, 2024 -
Adobe Certified Professional in Visual Design Using Adobe Photoshop
AdobeMay, 2023- Nov, 2024 -
Career Opportunities in Real Estate
Real Estate Workforce (CORE) -
Pathways to Tech
Ed Farm -
Project Management Certification
gener8tor
Experience
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Clear Winds Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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White Glove Team Lead
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Dec 2022 - Present
Image new desktops, laptops, and chrome books for 10+ school systemsAdding new chrome books to schools OU in Google ConsoleProvide on site installation of computer workstationsProvide on site support for new hardware and software installations Renaming and adding computers to school system Active Directory domainCreate training SOP for new hires
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IT Computer Repair Technician
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Aug 2022 - Present
● Excel in user-focused problem-solving, resolving 95% of technical issues for 200+ clients, showcasing adaptability and empathy● Lead a cross-functional team of 5 in the White Glove projects, delivering user-friendly hardware and software solutions to 20+ institutions● Streamline help desk operations with ConnectWise, reducing response times by 30% and enhancing user support efficiency● Drive business expansion by generating 15% sales leads, securing new contracts with school systems across 3 counties, reflecting user needs understanding● Collaborate with marketing to optimize the company website's user experience, boosting customer conversion by 12% and ensuring seamless navigation Show less
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Ed Farm
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United States
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Education Management
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1 - 100 Employee
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Pathways to Tech
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Apr 2023 - Jun 2023
Pathways to Tech is a series of learning opportunities beginning with Apple's Swift programming language and enhancing employability skills. Pathways learners build confidence with coding, develop digital and essential skills, and attain post-secondary credentials. Upon course completion, Ed Farm illuminates additional post-secondary pathways learners can follow to continue their journey towards software development, information technology, and entrepreneurship. Pathways to Tech is a series of learning opportunities beginning with Apple's Swift programming language and enhancing employability skills. Pathways learners build confidence with coding, develop digital and essential skills, and attain post-secondary credentials. Upon course completion, Ed Farm illuminates additional post-secondary pathways learners can follow to continue their journey towards software development, information technology, and entrepreneurship.
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FedEx
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United States
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Freight and Package Transportation
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700 & Above Employee
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Pick Up and Delivery Driver
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Mar 2022 - Jul 2022
Managed loading and unloading delivery items for various locations across the State of Alabama Recorded and logged all package data electronically daily Completed on-time deliveries by choosing best and most efficient routes Communicated customer complaints, requests and feedback to company management for swift resolution Managed loading and unloading delivery items for various locations across the State of Alabama Recorded and logged all package data electronically daily Completed on-time deliveries by choosing best and most efficient routes Communicated customer complaints, requests and feedback to company management for swift resolution
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Hayah Beauty
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United States
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Individual and Family Services
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1 - 100 Employee
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Front Desk Salon Manager
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May 2021 - Mar 2022
● Managed day by day program operations including maintenance, processing payments, staff style hosts, and appointment scheduling ● Assisted with company help desk,inbound,and outbound calls ● Trained new staff on correct procedures, compliance requirements and performance strategies ● Oversaw business marketing for Hayah Beauty and other services via social media platforms ● Oversaw fast-paced front desk operations and guests' needs at busy facility ● Managed day by day program operations including maintenance, processing payments, staff style hosts, and appointment scheduling ● Assisted with company help desk,inbound,and outbound calls ● Trained new staff on correct procedures, compliance requirements and performance strategies ● Oversaw business marketing for Hayah Beauty and other services via social media platforms ● Oversaw fast-paced front desk operations and guests' needs at busy facility
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Upkey
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United States
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E-learning
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1 - 100 Employee
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Virtual Internship Program Intern
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Jun 2021 - Aug 2021
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Walmart
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United States
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Retail
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700 & Above Employee
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Service Technician
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Jan 2017 - May 2021
● Performed customer service and car maintenance for clients ● Facilitated to new and current members training equipment procedures and protocols ● Ensured clients have a great first and last impression by building rapport for the overall business longevity ● Assisted with inbound and outbound calls with customer inquiries, comments, and concerns ● Installed new equipment and explained operation and routine maintenance protocols to customers ● Performed customer service and car maintenance for clients ● Facilitated to new and current members training equipment procedures and protocols ● Ensured clients have a great first and last impression by building rapport for the overall business longevity ● Assisted with inbound and outbound calls with customer inquiries, comments, and concerns ● Installed new equipment and explained operation and routine maintenance protocols to customers
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Firehouse Ministries
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United States
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Religious Institutions
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1 - 100 Employee
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Volunteer Coordinator/AmeriCorps Member
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Feb 2020 - Jun 2020
● Assisted with shelter by offering food, housing, clothing and support for men experiencing homelessness in Birmingham ● Recruited, trained and supported volunteers and community outreach, spread awareness of services and resources ● Collected volunteer information, availability, skills, and documented information using Microsoft Excel ● Used marketing tools such as outreach programs, e-mails, and volunteer databases ● Assisted with shelter by offering food, housing, clothing and support for men experiencing homelessness in Birmingham ● Recruited, trained and supported volunteers and community outreach, spread awareness of services and resources ● Collected volunteer information, availability, skills, and documented information using Microsoft Excel ● Used marketing tools such as outreach programs, e-mails, and volunteer databases
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AMERICAN EAGLE OUTFITTERS INC.
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United States
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Retail
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700 & Above Employee
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Overnight Merchandising Associate
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Sep 2019 - Feb 2020
● Ensured all merchandise is signed correctly and according to Company directed marketing and merchandising updates ● Delivered proper sizing integrity, ensure availability of sizes, and appropriate size stickering ● Inspected and created floor displays, noted missing items and immediately replenished merchandise ● Maximized merchandise presentations by applying AEO visual standards when executing merchandising changes and updates ● Identified potential merchandising opportunities and provide creative solutions to the store management team Show less
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Education
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2008 - 2012
George Washington Carver High School
Advanced Diploma -
Alabama State University
Bachelor's degree, Rehabilitation Science
Community
