Michael Hess
Services Principal at OnX Canada- Claim this Profile
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English Native or bilingual proficiency
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German Professional working proficiency
Topline Score
Bio
Waqas Khokhar
I had the absolute pleasure of meeting Mike in late 2016, as we both came together to grow our Cisco and PCM Canada partnership. Little did I know that over the next few years, we would develop a great friendship and respect for one another. Mike's extensive Cisco expertise, and proficiency in understanding in how the IT industry continues to evolve, have been key in driving the growth in our partnership. Thanks for your wit, creativity and for our shared successes, Mike!
Adrian D'Andrea
Michael was instrumental in enabling our Public Sector sales team at PCM/Insight not only to sell more Cisco, but to truly understand the technology they sell and the business outcomes they help our customers achieve. Always very patient and collaborative, I would highly recommend Michael to any organization that is looking to grow their capabilities around a Cisco practise or any technology practise in general! Thanks for all your hard work and dedication Michael!
Waqas Khokhar
I had the absolute pleasure of meeting Mike in late 2016, as we both came together to grow our Cisco and PCM Canada partnership. Little did I know that over the next few years, we would develop a great friendship and respect for one another. Mike's extensive Cisco expertise, and proficiency in understanding in how the IT industry continues to evolve, have been key in driving the growth in our partnership. Thanks for your wit, creativity and for our shared successes, Mike!
Adrian D'Andrea
Michael was instrumental in enabling our Public Sector sales team at PCM/Insight not only to sell more Cisco, but to truly understand the technology they sell and the business outcomes they help our customers achieve. Always very patient and collaborative, I would highly recommend Michael to any organization that is looking to grow their capabilities around a Cisco practise or any technology practise in general! Thanks for all your hard work and dedication Michael!
Waqas Khokhar
I had the absolute pleasure of meeting Mike in late 2016, as we both came together to grow our Cisco and PCM Canada partnership. Little did I know that over the next few years, we would develop a great friendship and respect for one another. Mike's extensive Cisco expertise, and proficiency in understanding in how the IT industry continues to evolve, have been key in driving the growth in our partnership. Thanks for your wit, creativity and for our shared successes, Mike!
Adrian D'Andrea
Michael was instrumental in enabling our Public Sector sales team at PCM/Insight not only to sell more Cisco, but to truly understand the technology they sell and the business outcomes they help our customers achieve. Always very patient and collaborative, I would highly recommend Michael to any organization that is looking to grow their capabilities around a Cisco practise or any technology practise in general! Thanks for all your hard work and dedication Michael!
Waqas Khokhar
I had the absolute pleasure of meeting Mike in late 2016, as we both came together to grow our Cisco and PCM Canada partnership. Little did I know that over the next few years, we would develop a great friendship and respect for one another. Mike's extensive Cisco expertise, and proficiency in understanding in how the IT industry continues to evolve, have been key in driving the growth in our partnership. Thanks for your wit, creativity and for our shared successes, Mike!
Adrian D'Andrea
Michael was instrumental in enabling our Public Sector sales team at PCM/Insight not only to sell more Cisco, but to truly understand the technology they sell and the business outcomes they help our customers achieve. Always very patient and collaborative, I would highly recommend Michael to any organization that is looking to grow their capabilities around a Cisco practise or any technology practise in general! Thanks for all your hard work and dedication Michael!
Credentials
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AWS Partner: Accreditation (Business)
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Aug, 2021- Nov, 2024 -
Cisco Customer Success Manager Specialist
CiscoFeb, 2020- Nov, 2024 -
Business Architect
Global Knowledge
Experience
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OnX Canada
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Canada
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IT Services and IT Consulting
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200 - 300 Employee
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Services Principal
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Apr 2020 - Present
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Insight
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr Product Champion
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Nov 2019 - Feb 2020
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PCM Canada
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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DIRECTOR, PRESALES AND CISCO STRATEGIC ALLIANCE
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Dec 2016 - Nov 2019
Owner of Cisco vendor relationship. Led Solution Architect team that supported 70 inside sellers and 25 field sellers throughout Canada. Coached Inside Sales teams, established focus areas with Cisco and negotiated investments and campaigns with Cisco. Prepared business reviews, assisted in solution sales, provided single point of escalation, and tracked results. Maintained required certifications for Cisco Gold partnership. -Developed and implemented strategies to grow Cisco sales with Inside Sales team 600% over 3 years—despite inheriting a team new to tech industry. -Catapulted overall Cisco business 275% in first 2 years. -Implemented software-centric approach to Cisco sales—closing 4 Enterprise agreements totalling $1M in just 4 months and opening 6 additional opportunities totalling $2M+. Show less
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Compucom
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Consulting Director
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Dec 2011 - Dec 2016
Directed team of 8 presales Solution Architects (producing $75M+ in annual revenue) and Professional Services team of 15 technical consultants (maintaining 70%+ billable utilization rate). -Grew security practice 200% in just 2 years. -Resolved friction between Services Management and technical teams to deliver large public-sector outsource project on time. -Developed and executed an implementation plan for large power facility moving from traditional telephony solution to Cisco Unified Collaboration. Show less
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Managing Consultant
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Nov 2005 - Dec 2011
Managed budgets, forecasts, and customer billings for 12 consultants and subcontractors with $4M in annual billings. Identified and developed network of subcontractors to augment capabilities and availability. -Proposed network and security infrastructure changes for large health care client’s network that resolved major virus outbreak and resulted in fewer outages going forward.
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Compugen Inc
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Sr. Network Consultant
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Dec 2004 - Nov 2005
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Compucom
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Principal Consultant
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Feb 2000 - Dec 2004
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CEB, now Gartner
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr. Systems Consultant
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Sep 1998 - Feb 2000
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Economical Mutual Insurance Group
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Waterloo, ON
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Team Lead
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1995 - 1998
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Economical Insurance
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Canada
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Insurance
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700 & Above Employee
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Network Team Leader
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1995 - 1998
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Descartes Systems Group
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Canada
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Software Development
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700 & Above Employee
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Network Architect
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1994 - 1995
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City of Mississauga
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Canada
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Government Administration
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700 & Above Employee
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Sr. Network Analyst
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Sep 1992 - Mar 1994
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Education
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University of Waterloo
Bachelor of Mathematics (BMath), Computer Science