General Manager

• Nov 2022 - Present

Developed and implemented effective sales strategies, leading to a 12% revenue increase over budget for Q1 2023.Increased revenue by 5.6% over budget for Q2 2023.Led cross-functional project teams in the planning, execution, and successful completion of multiple projects, adhering to strict timelines and budgets.Managed vendor contracts, negotiations, and completion of agreements with musicians, florists, bakeries, photographers, contractors, suppliers, and stakeholdersOversaw large-scale projects, interpreted performance reports, and created successful business strategies.Mentored and coached the sales team, contributing to the venue's recognition as the Q3 2022 Venue of the Quarter. Oversaw project budgets, monitored financial performance, and ensured cost-effective solutions. Show less

Assistant General Manager

• Jun 2022 - Oct 2022

Collaborated with the General Manager to optimize day-to-day operations, including payroll, facilities management, and financial reporting.Conducted venue tours, customized wedding packages, and communicated effectively with couples during the planning stages as well as actively planning over 250 events per yearManaged administrative duties, including Profit & Loss Statements and sales-related tasks.Acted as a trusted advisor, guiding couples in setting wedding dates while considering various factors.Contributed to the development of business strategies and the training of departmental leaders. Show less

Co-Owner

• Aug 2020 - Present

Customer Service Supervisor

• Apr 2020 - May 2022

Managed a team of customer service agents, ensuring total customer satisfaction through efficient problem resolution. Drafted real estate inspection documents, managed company email correspondence, and coordinated client communication. Compiled and processed excel spreadsheets with over 300+ client inspection orders per week. Directed inbound customer calls, resolving concerns and enhancing overall client experiences. Excelled in data entry responsibilities, processing and prioritizing client inspection orders efficiently. Directed inbound customer calls, resolving concerns and enhancing overall client experiences. Supported the sales team in client satisfaction management and lead generation. Show less

Food And Beverage Supervisor

• Jan 2020 - Oct 2020

Managed the Food & Beverage outlets which included, Hook & Spear restaurant, Starbucks, The Bar and Lounge and In-Room Dining · Training team members in food preparation, service, sanitation, and safety procedures. · Improving work procedures and worker performance to increase service quality and enhance job safety. Managed the Food & Beverage outlets which included, Hook & Spear restaurant, Starbucks, The Bar and Lounge and In-Room Dining · Training team members in food preparation, service, sanitation, and safety procedures. · Improving work procedures and worker performance to increase service quality and enhance job safety.

Private Bar Supervisor

• Sep 2018 - Jan 2020

· Responsible for the overall operation of Caffe Uno, In-Room Dining as well as Private Bar and ensuring 5 Star/5 Diamond Quality Service by managing a team of over 30 team members. · Managing Inventory, ordering new products, meeting different suppliers in updating our products that would enhance sales in our outlets. · Resolving and enhancing guest experiences. · Attending weekly meetings on how to maximize labor costs with the department directors and our managing director in reviewing guest complaints, problem-solving, labor, departmental budget allocation, etc. · Creating and implementing SOP (Standard Operating Procedures) to ensure proper flow of business. Show less

Community Marketing Agent

• Sep 2017 - Oct 2018

· Responsible for transitioning guest interactions into booked lunch reservations for Wyndham timeshare sales presentation. · Creating and building value to the Wyndham Vacation Ownership by proactively interacting with guests through the Orange County and LA areas. · Achieved high sales volume with a consultative, value-focused, hospitality-driven, customer service approach · Meeting sales goals and quotas while maintaining a positive and, memorable guest experience · Bringing value to current Wyndham Vacation Ownership owners to upgrade their ownership · Exceptional knowledge and ability to deal and interact with people of different background · Training new hires with the proper execution of sales techniques Show less

Restaurant Supervisor

• Apr 2016 - Apr 2017

· Trained team members in food preparation, service, sanitation, and safety procedures. · Greet and seat guests, and present menus and wine lists. · Resolve customer complaints regarding food service. · Assign duties, responsibilities, and work stations to employees in accordance with work requirements. · Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. · Trained team members in food preparation, service, sanitation, and safety procedures. · Greet and seat guests, and present menus and wine lists. · Resolve customer complaints regarding food service. · Assign duties, responsibilities, and work stations to employees in accordance with work requirements. · Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

Apprentice Chocolatier

• Oct 2015 - Jun 2016

Food & Beverage Management Trainee

• Jun 2015 - Jun 2016

Worked throughout Food & Beverage as a Server, Buser, Bartender, Banquet Captain as a Management Trainee Intern Worked throughout Food & Beverage as a Server, Buser, Bartender, Banquet Captain as a Management Trainee Intern

Intern

• Mar 2013 - May 2013