Michael A.
Bilingual Guardian Support Specialist at New Pathways for Youth- Claim this Profile
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Bio
Credentials
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Teaching English as a Foreign Language (TEFL)
The TEFL Org | Market Leading Provider Of Courses To Teach English As A Foreign Language
Experience
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New Pathways for Youth
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United States
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Individual and Family Services
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1 - 100 Employee
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Bilingual Guardian Support Specialist
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May 2022 - Present
• Connect families to resources as needed, at least 20% of families receive resources each month. • Build out community resources and manage partnerships in the IMS database with 3 core partners in each designated “referral type.” • Interpret 100% quarterly parent/guardian calls for non-bilingual program coordinators. • Maintain organizational relationships with community partners with strategic contact quarterly. • Ensure attendance and logistics of each parent program session with both current and past cohorts. • Application of ongoing research, data and learning to deepen understanding of breakthrough creation for youth facing adversities and engagement of the mentors who serve them. • Contribute to the professional development of the broader team by driving culture, facilitating curriculum engagement and practice, and supporting coaching capabilities. • Application of data (leading and lagging indicators) that enables timely and better decision making in line with value creation and guiding principles. Show less
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Mountain Park Health Center
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United States
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Wellness and Fitness Services
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200 - 300 Employee
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Department Interpreter
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Sep 2021 - Feb 2022
• Delivered medical bilingual interpretation (English/Spanish) for limited English proficient patients to ensure accurate and effective communication occurs between patients, family members, and health care team members such as nurse practitioners, internists, and clinical pharmacists. • Followed national standards of practice and ethics and maintained patient/employee confidentiality at all times. • Ensured appropriate documentation of all encounters occurs in the patient's medical record. Show less
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ADOBE CARE AND WELLNESS LLC
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United States
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Medical Practices
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1 - 100 Employee
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Telephonic Interpreter
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Mar 2020 - Sep 2021
• Provided translation services for medical personnel interacting with their patients from English to Spanish. • Adhered to Health Insurance Portability and Accountability Act (HIPAA) privacy standards. • Operated as an independent contractor responsible for consistent availability, reliable ethical work, and resourceful skills valuable to the organization. • Provided translation services for medical personnel interacting with their patients from English to Spanish. • Adhered to Health Insurance Portability and Accountability Act (HIPAA) privacy standards. • Operated as an independent contractor responsible for consistent availability, reliable ethical work, and resourceful skills valuable to the organization.
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A New Leaf
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United States
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Non-profit Organizations
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200 - 300 Employee
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Bilingual Case Manager
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Sep 2019 - Mar 2020
• Operated under the Office of Refugee Resettlement. • Collaborated with unaccompanied minors crossing the US-Mexico border and maintained their case management files to assure they met ORR and agency-reporting standards. • Assisted minors and families in securing appointments with outside services and agencies. • Operated under the Office of Refugee Resettlement. • Collaborated with unaccompanied minors crossing the US-Mexico border and maintained their case management files to assure they met ORR and agency-reporting standards. • Assisted minors and families in securing appointments with outside services and agencies.
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Indeed
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United States
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Technology, Information and Internet
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700 & Above Employee
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Bilingual Client Success Specialist
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Apr 2019 - Aug 2019
• Managed brand new and existing online client accounts, ensuring budget campaigns are hitting their strategic targets and helping them measure their success and ROI from Indeed. • Diagnosed and resolved technical problems and worked heavily with the job aggregation system. • Utilized active knowledge of the Pay-Per-Click (PPC) advertising system, Gmail (including Google Suite/Google Docs), Salesforce, Excel, and JIRA ticketing system, quantitative analysis, data-storytelling skills and basic HTML knowledge. Show less
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Wholesale Administrator
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Aug 2018 - Mar 2019
• Received between 30-50 weekly sales orders through electronic invoices and coordinated approximate delivery routing for sales drivers and external clients by a 3-5 business day deadline. • Worked with AP/AR software to analyze and track sales credits with external incoming orders.• Performed adequate written and verbal communication skills between the sales representative and production team on a daily basis.
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Sales Associate
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Jan 2018 - Aug 2018
• Interpreted client needs and managed customer satisfaction in a high-volume, fast-paced environment. • Maintained compliance with The Health Insurance Portability and Accountability Act (HIPAA) and all state-wide regulations.• Attended to a high-volume of phone calls and emails while simultaneously greeting patients and completing their registration. • Successfully created both digital and hard copy internal databases with sensitive information.
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City of Peoria, Arizona
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United States
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Government Administration
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700 & Above Employee
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Childcare Director
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Jan 2017 - Jan 2018
• Applied knowledge of Department of Health Services standards and safety concerns associated with the care of assigned populations. • Supervised and implemented the execution of an activity, event or program with minimal direction. • Performed on-site program inspections and evaluations to ensure compliance with program and city safety policies and procedures. • Applied knowledge of Department of Health Services standards and safety concerns associated with the care of assigned populations. • Supervised and implemented the execution of an activity, event or program with minimal direction. • Performed on-site program inspections and evaluations to ensure compliance with program and city safety policies and procedures.
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Education
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2015 - 2018
Arizona State University
Bachelor's of Science, Psychology
Community
