Experience

ISG

• United States
• Utilities
• 1 - 100 Employee

• Product Specialist

  • Oct 2023 - Present



CELLULAR SALES OF KNOXVILLE INC.

• SOUTH GEORGIA/ VIRGINIA MARKET

• Senior Sales Consultant

  • Mar 2018 - Present

  In my capacity, I play an integral role in optimizing sales growth and growing connections through effective marketing, advocacy, and reference-ability. I demonstrate my in-depth knowledge of discovering customers’ needs to make their lives more connected, secure, and productive. I also resolve complaints by investigating problems, developing solutions, preparing reports, and recommending solutions. With my key performance, I work quickly, honestly, and effectively to build relationships with all customers to set the bar for other sales professionals. I effectuate superior leadership skills in training new hires on sales techniques, product knowledge, systems proficiency, de-escalation tactics, and maintaining interpersonal relationships with a customer base. Lastly, I promptly address user technical complaints and data recovery while familiarizing customers with their devices. Key accomplishments: ✓ Received consistent 100% scores for customer experience surveys and 100+ Google reviews from 17 locations. ✓ Consistently achieved top-level sales goals and belonged to the top 15% of earners in the CSVA market since relocating in 2020. ✓ Transformed a C- rated store to A+ rated, leading to an increase in sellable inventory and becoming number 4 in the nation. ✓ Earned accolades for training the best rookie rep of 2021 while maintaining the top 15% status as a salesperson. ✓ Achieved a 50% profit increase by showing dedication and promoting a selling culture built around providing value to customers. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• SECTION SERGEANT/NUTRITION CARE SPECIALIST

  • Apr 2008 - Aug 2019

  As a Section Sergeant/Nutrition Care Specialist, I administered the nutrition section in a combat hospital unit, oversaw a successful joint international military operation in Germany serving 300K+ military personnel, and mentored lower enlisted to execute the positions of their senior. In addition, I received two Army Achievement Medals and one Army Commendation Medal for a 100% mission success rate abroad. As a Section Sergeant/Nutrition Care Specialist, I administered the nutrition section in a combat hospital unit, oversaw a successful joint international military operation in Germany serving 300K+ military personnel, and mentored lower enlisted to execute the positions of their senior. In addition, I received two Army Achievement Medals and one Army Commendation Medal for a 100% mission success rate abroad.



ST. VINCENT’S MEDICAL CENTER-RIVERSIDE

• JACKSONVILLE, FL

• PATIENT CARE TECHNICIAN/MONITOR TECHNICIAN

  • Jul 2014 - Apr 2017

  As a Patient Care Technician/Monitor Technician, I assisted healthcare professionals by performing direct patient care, vital sign and blood glucose monitoring, telemetry, electronic charting, and specimen collection while interpreting telemetry strips and notifying nurses of abnormal rhythm or arrhythmia. As a Patient Care Technician/Monitor Technician, I assisted healthcare professionals by performing direct patient care, vital sign and blood glucose monitoring, telemetry, electronic charting, and specimen collection while interpreting telemetry strips and notifying nurses of abnormal rhythm or arrhythmia.



ANNIE PENN HOSPITAL

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Nurse Technician

  • May 2011 - Apr 2014

  Under Annie Penn Hospital, I undertook an essential function in aiding Registered Nurses with direct patient care, hourly rounding, vital signs and blood glucose monitoring, telemetry, EKGs, electronic charting, specimen collection, and ensuring that the patients' basic hygiene needs are met. Under Annie Penn Hospital, I undertook an essential function in aiding Registered Nurses with direct patient care, hourly rounding, vital signs and blood glucose monitoring, telemetry, EKGs, electronic charting, specimen collection, and ensuring that the patients' basic hygiene needs are met.