Michael Yurasov
Game Manager at Chilli Partners- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Russian Native or bilingual proficiency
-
German Native or bilingual proficiency
-
English Full professional proficiency
-
Spanish Elementary proficiency
Topline Score
Bio
Experience
-
Chilli Partners
-
Malta
-
Gambling Facilities and Casinos
-
1 - 100 Employee
-
Game Manager
-
Sep 2022 - Present
Game management: activation/disabling, positioning in the categories on the front pageAnalysis of game metrics, finding solutions to increase gross gaming revenueSolving issues with games, communication with the relevant departmentsCooperation with CRM department, organization of promotions/tournamentsCommunication with providers, concluding agreements on game positioning
-
-
QA Specialist
-
Aug 2022 - Sep 2022
Monitoring of employee performanceFeedback to agents about their workElaboration of new procedures and addition to existing onesWriting and analyzing reports on the work of employees
-
-
Support Shift Lead
-
Nov 2021 - Aug 2022
Support of agents during the shiftCommunication with challenging customersTraining of new employeesPreparing shift reports, agent reviews
-
-
Customer Support Specialist
-
Jul 2021 - Nov 2021
Clarification of all kinds of product questionsBasic KYC checkCommunication with relevant departments on player’s requests
-
-
Education
-
2017 - 2021
Московский Педагогический Государственный Университет
Bachelor's degree, Translation and Translation Studies
Community
