Experience

Intalock Cyber Security

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Delivery Manager

  • Feb 2023 - Present



Cyber Partners Australia

• Australia
• IT Services and IT Consulting

• Manager Service Delivery and Projects

  • Mar 2021 - Feb 2023

  Cyber Partners is a well-respected, boutique cyber security company based in Brisbane, working as trusted advisors and security service providers across Australia and beyond, in helping big clients solve their hardest cyber security challenges for more than a decade. Cyber Partners have developed deep specialism in OT/SCADA security through partnerships with the World's leading OT security platform providers and critical infrastructure customers. We use our knowledge and skill to protect what’s most important to our clients by delivering superior cyber security software and service solutions alongside extensive cyber consulting activity, penetration testing and cultural awareness training.I am responsible for managing Service Delivery and Projects for Cyber Partners, assisting clients assess their cyber security maturity against international frameworks (NIST, Essential 8, Cyber Essentials; ISO27001, etc.), then implement world's best critical protection, compensating controls and monitoring services. This is achieved by:• Managing diverse teams of internal and external specialist security analysts, consultants and technical IT staff;• Leading client service delivery activities across projects and ongoing services against client expectations and contractual requirements;• Ensuring excellence in service from the Security Operations Centre (SOC) and Consulting Teams; • Developing strong relationships with clients, partners, vendors, stakeholders, and other 3rd-parties;• Contributing expert analysis skills where required to support consultants, assisting with technical requirements, analysis, process design and solutions.I support clients from a wide variety of sectors including major critical infrastructure (Mining, Maritime Ports, Airports), resources, manufacturing, banking and financial services, government organisations, large real estate companies, legal firms, large software houses, media, major commercial entities, international corporations and SMEs.

• Project Manager

  • Sep 2019 - Mar 2021

  I successfully managed projects assisting organisations implement world's best critical Cyber Security protection and monitoring services. These implementations included: Cyber Security Platform and LMS development; SIEM/USM, OT networks monitoring and protection; vulnerability management systems; NIST, Essential 8, Cyber Essentials, ISO27001, etc. security Improvements; Cyber Awareness training and LMS; AI and Machine Learning-driven protection systems; 24/7 monitoring, detection and incident response.Industries supported include major critical infrastructure (Mining, Maritime Ports, Airports), resources, manufacturing, banking and financial services, government organisations, large real estate companies, legal firms, large software houses, media, major commercial entities, international corporations and SMEs.



Cyberfi Pty Ltd

• Australia
• Technology, Information and Internet

• Program Manager

  • Oct 2020 - Feb 2023

  Cyberfi is a Cyber Security Training Platform that delivers cyber safety knowledge and helps you beat online threats in a hyper-connected world. https://cyberfi.com.au Cyberfi is a Cyber Security Training Platform that delivers cyber safety knowledge and helps you beat online threats in a hyper-connected world. https://cyberfi.com.au



Surf Life Saving Queensland

• Australia
• Public Safety
• 100 - 200 Employee

• ICT Project Manager

  • Sep 2018 - Aug 2019

  SLSQ is the state’s peak aquatic rescue authority and one of the largest volunteer-based community service organisations in Australia. This was a greenfield position reporting to the General Manager – Corporate services, and responsible for introducing formal Project Management and Business Analysis practices into SLSQ, then applying these in implementing a number of concurrent ICT projects. Achievements: • Successful implementation of a digital Lifeguard Rostering System which saw an increase in rostering accuracy to better than 99% and reduced Payroll processing time for Lifeguards by 60%. • Developed and introduced formal Project Management and Business Analysis structure, governance, practices and documentation standards including: Business Case templates; Project planning and management tools; risk identification and mitigation standards; budget and financial management; and change management standards. • Assumed management of SLSQ’s ICT Services, introduced ITIL standards, modernised the ICT Policy, provided ICT advisory to Senior and Executive Management, and planning and co-ordinated the provision of ICT services, including those provided by external vendors.



Endeavour Foundation

• Australia
• Individual and Family Services
• 700 & Above Employee

• Project Manager

  • Feb 2018 - Aug 2018

  An independent not-for-profit organisation providing support services, training and employment to people with an intellectual disability to live their best life. As part of the Programme Management Office (PMO) and eventually within the IT Department, I was responsible for managing and co-ordinating a number of concurrent technical projects and minor works. Initially reporting to the PMO Manager, then the IT Programme Manager. Achievements: • Promoted from Business Analyst to Project Manager and assumed management of the in-flight Procure to Pay (P2P) project through to closure. • Developed and managed the Implementation Plan for the Digital Security Project, seeing an uplift in Information Security at Endeavour to bring it closer in alignment to the ISO/IEC 27001:2005 standard. • Other projects and minor works managed include: o Zscaler Implementation – A cloud-based information security system providing internet security, web security, firewalls, antivirus, vulnerability management, etc; o Security & Performance – Uplifting the security and performance monitoring of Enterprise-critical Tier 1 apps; o Citrix Review - Review and documentation of virtual desktop, apps, off-premise hosting & remote access. Saved several thousands of dollars in hosting fees by centralising services; o WAN Migration – Working with network service provider and Telstra to raise WAN capability across all sites. As a Business Analyst (Feb 2018), provided Business Analysis services (stakeholder engagement & management, requirements gathering, investigation and documentation of as-is and to-be processes, etc.) to the Procure to Pay (P2P) project, and in enhancements and improvements to the IT Service Desk system (ServiceNow).



Open Minds

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Project Manager

  • Jun 2016 - Feb 2018

  A registered NDIS (National Disability Insurance Scheme) provider, with over 400 employees spread across 35 locations providing mental health and disability support services in Queensland and Northern New South Wales. As part of the Program Management Office (PMO) I managed several concurrent projects and provided expert Project Management and ICT advice to the wider organisation. Achievements: • The successful implementation of a Payroll/HRIS system (Aurion) project, replacing the existing outdated payroll system and seeing Payroll processing time reduced by over 60% as a result. • Management of a project to develop the NDIS readiness of the staff rostering system. This project also included electronic interfacing with the Payroll/HRIS system, reducing errors by up to 95% and speeding up timesheet processing time by over 66%. • Project Management Advisory to Allied Health Project and the Building Planning Group.



MAX

• Australia
• Government Relations Services
• 700 & Above Employee

• Business Analyst

  • May 2015 - Jun 2016

  Part of the MAXIMUS Worldwide group of companies, MAX Solutions is a commercial organisation providing employment, disability and training services in suburban and regional areas across Australia. I was engaged by MAX Solutions as the Technical Business Analyst on the MAX Connect portal development project. As part of the Agile (SCRUM) team I participated in the development, successful launch, and subsequent product improvement iterations of the cloud-based (AWS) portal for approximately 150,000 Centrelink job seekers and around 300 internal users. Achievements: • Investigated and documented as-is and to-be processes, facilitated Expert User requirements workshops, developed Solution Requirements documentation, and produced Story Cards from these for the Development Team. This led to the successful launch of the MAX Connect portal by the critical Government deadline. • Developed User Acceptance Test (UAT) plans, participated in functional testing and managed the UAT process, resulting in 100% pass-rate on all user testing. • Produced Story Cards and Wireframes for the Development Team and managed the Change and Release process, resulting in successful on-time delivery of each enhancement iteration. • Developed a SharePoint-based Fleet Management system for managing the movements of MAX Solution vehicles. This saw a 70% reduction in processing time and vast improvements in accuracy for the Fleet Manager.



Urban Utilities

• Australia
• Utilities
• 700 & Above Employee

• Business Applications Analyst

  • Aug 2014 - May 2015

  Queensland Urban Utilities is the statutory body providing water distribution, retailing, and treatment services for South-east Queensland residents of the Brisbane, Ipswich, Lockyer Valley, Scenic Rim, and Somerset council regions. My role primarily saw me managing 3rd-level support for critical business applications. My achievements included: • Was appointed as the Project Delivery Lifecycle Champion (PDLC), responsible for successfully transitioning ICT projects into Business as Usual (BAU). • Managed enhancements to the Service Catalogue and Service Management System, successfully modernising technical data on around 150 business applications.



Logan City Council

• Australia
• Government Administration
• 700 & Above Employee

• IT Business Analyst

  • Jul 2013 - May 2014

  The City of Logan is located between Brisbane, Ipswich and the Gold Coast, and is home to more than 300,000 people from more than 185 different cultures, with around 50 per cent of residents aged 30 or younger. I was initially engaged as the Principle Business Analyst on the Desktop Upgrade Project, a whole-of-Council initiative to migrate 1500+ users and 400+ applications from Windows XP to Windows 7. Post-project I was retained by the Information Services Branch to provide Project Management and Business Analysis services to several concurrent minor works. Achievements: • Developed the Branch Engagement, Branch Transition Plans and the Application Upgrade/Remediation process for the Desktop Upgrade Project. • Developed and co-ordinated Pilot and User Acceptance Testing (UAT). • Assisted in redesigning the Help Desk support processes and monitored roll-outs, leading to 1500+ users and 400+ applications being successfully transitioned to Windows 7. • Visio and Project Upgrade: Investigated user and application usage, assisted technical teams in developing deployment plans, coordinated UAT and deployment. 150+ users successfully upgraded. • Provided technical Business Analysis services to the Exchange Server Upgrade and Service Desk Enhancement projects.



SPARQ Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst/Application Support Analyst

  • Aug 2012 - Jun 2013

  SPARQ Solutions Pty Ltd was jointly owned by Energex and Ergon and exclusively provided information and communications technology (ICT) solutions and services to both organisations. This was a Technical Business Analyst role engaged on the NGD Project: A Windows desktop upgrade across Energex, Ergon, and SPARQ affecting 6000+ users and 1500+ individual business applications. I was engaged in: business analysis and process mapping; co-ordinating UAT of critical applications; gathering and analysing functional and non-functional requirements; researching, analysing, documenting, and validating applications within the Definitive Software List (DSL); liaising between vendors, internal management and business clients directing UAT; providing technical assistance, and determining optimisation of program delivery; conducting remediation and rationalisation of applications; performing gap analysis; and preparing project and business case documentation.



Eagle Boys

• Australia
• Retail
• 1 - 100 Employee

• Application Administrator

  • Apr 2012 - Aug 2012

  Eagle Boys was an Australian fast food chain specialising in Italian-American cuisine, in particular pizza. Before closing, Eagle Boys national headquarters was based at Annerley, Brisbane. The chain was acquired by Pizza Hut and was later closed in 2017. I was engaged on a short-term staff leave back-fill contract maintaining Eagle Boys proprietary systems (desktop and web), providing Level 3 Application Support, providing mentoring and training for National Office staff, maintenance of Issue & Enhancement registers, co-ordinating UAT, and research, testing and Q/A activities for special projects. A key achievement was successful management of the OIB (Office in a Box) Audit Project, culminating in the recovery of a number of inactive SIMs and resulting in a letter of commendation from the Technology Delivery Manager to the CEO.



Domino's Pizza Enterprises Limited

• Australia
• Retail
• 700 & Above Employee

• Project Manager/Retail Systems Manager

  • Apr 2010 - Feb 2012

  Domino's Pizza Enterprises Limited (DPE) is the largest pizza chain in Australia in terms of network stores numbers and network sales, as well as the largest franchisee for the Domino's Pizza brand in the world. DPE is the exclusive master franchise for the Domino's brand network in Australia, New Zealand, Belgium, France, The Netherlands, Japan, Germany, Luxembourg and Denmark. I joined DPE to assume management of the Evolution POS System Rollout Project, responsible for upgrading and implementing the POS system across 500+ stores throughout Australia and New Zealand. I was also responsible for promoting and selling the system to Domino’s franchisees, providing quotations and purchase orders to corporate and franchise stakeholders, co-ordinating and advising support staff and vendors, managing all I.T procurement for the organisation, and weekly reporting to management.



Markinson Business Software Solutions

• Software Development
• 1 - 100 Employee

• Team Leader - Professional Services

  • Feb 2008 - Jan 2010

  As part of Constellation Software via its operating group Vela Australia, Markinson is a business software company providing solutions and services to companies across Australia, New Zealand and the Asia-Pacific region. Its solutions include: Enterprise wide (ERP) and point of sale (POS) solutions; Business Intelligence; Customer Relationship Management (CRM or xRM); and Business Process Management (BPM). Reporting to the Professional Services Manager, I managed the Customer Jobs Development team, who were responsible for client-specific customisations to the ERP solution. I was also involved in co-ordinating and supporting Markinson's BI product range, as well as their Reporting products, which saw me providing billable reporting and B.I. consultation services to customers. I was also involved in the project management of some of their small to medium customer projects.



Magenta Retail

• Retail
• 1 - 100 Employee

• Software Consultant

  • Jul 2005 - Jan 2008

  Magenta Retail has been providing specialty retailers in Australia and New Zealand with leading edge software solutions for more than 20 years. They provide a complete suite of solutions covering in store, back of store, central office, warehouse, and web store. As a Software Consultant I was the primary contact for new and existing clients, providing Business Analysis services, software and hardware installation and configuration services, 2nd and 3rd level support, and end-user training. I was also the conduit between the customers and Development team in providing for end-user requirements. Outside of client contact, I was also involved in software testing, and producing system technical and end-user documentation.



Canterbury

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Project Manager/Retail Systems Manager

  • May 1999 - Jul 2005

  A household name on either side of the Tasman, Canterbury was established in 1904 in the New Zealand province of Canterbury by three English expats, making tough woollen garments for the challenging New Zealand weather. They were so good at it that they were asked to make uniforms in World War I for the Australian and New Zealand armies. Later, Canterbury designed an on-field kit for the All Blacks rugby team and the rest, as they say, is history. Today Canterbury produces a wide range of clothing including performance wear, compression wear, on-field apparel, supporters wear and classic and lifestyle seasonal ranges. As part of the Australian IT team, I was tasked with a project to replace their existing Retail Point of Sale (POS) system. This saw me conducting Business Analysis activities to source, develop and replace the existing system with a much more fit for purpose solution, implementing it throughout Australia and New Zealand, producing user manuals, and conducting end-user training. From this I went on to develop their Point of Sale procedures and Manuals and produced ad-hoc and static reports from the POS databases once it moved into Business as Usual (BAU).