Experience

SAP NS2

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Customer Success Advocate

  • Apr 2022 - Present

• Secure Support Business Development Manager

  • May 2021 - Mar 2022

• Senior Account Manager-Support Renewal Sales

  • May 1998 - Apr 2021

  Achieved/exceeded $40M annual quota for the past 10+ years. Consistently closed majority of accounts in advance of expiration and exceeding revenue objectives. Qualified business opportunities by proactively initiating outbound calls. Liaison with Sales Account Managers to further pursue qualified leads and maximize customer support revenues resulting in 40% win rate. Generated and distributed support renewal maintenance quotes to named accounts (US Navy, NASA, USDA, NIH, Treasury, NRC) in accordance with GSA schedule pricing. Up sold customers to advanced support plans resulting in additional revenue for the company and expanded features for customers. Searched out opportunities and contacted customers to reactivate lapsed support resulting in an average of $100K additional yearly revenue. Prepared weekly sales forecast and monthly reports. Updated and maintained support database to accurately reflect customer license inventory. Show less



Sybase, Inc

• Telemarketing Rep

  • Jan 1998 - May 1998

  Met and exceeded monthly sales quota consistently. Conducted outbound telephone prospecting to register clients for seminars (75 calls daily) and generated leads for the sales department. Tracked and reported leads, registrations and lead sources. Met and exceeded monthly sales quota consistently. Conducted outbound telephone prospecting to register clients for seminars (75 calls daily) and generated leads for the sales department. Tracked and reported leads, registrations and lead sources.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Account Coordinator

  • Sep 1996 - Jan 1998

  On-site consultants at Nortel Networks, Billerica, MA. Successfully achieved and exceeded all quarterly goals. Telemarketed educational services to VAR's and end-users. Renewed maintenance agreements and prepared quotations for resellers and end-users. On-site consultants at Nortel Networks, Billerica, MA. Successfully achieved and exceeded all quarterly goals. Telemarketed educational services to VAR's and end-users. Renewed maintenance agreements and prepared quotations for resellers and end-users.