Michael Monschein
IT Field Support Technician at Tanager Inc- Claim this Profile
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Topline Score
Bio
Patrick Carmody
Mike is a true standout in productivity and caring. He is an active problem solver who always takes ownership from start to finish. I cannot say enough about his helpfulness and knowledge. Highly recommended.
Manny Tejeda
Mike is a rare bread of technical knowledge and customer service rolled into one very hardworking individual. If i asked mike to perform a task i knew that he would get it done with out any issues, mike takes his time in performing the task to isolate any issues in the future, He will go above and beyond in his duties to assist any individual. He always provides service with a smile and a can do attitude. I would recommend mike for any opportunity that he feels he is qualified.
Patrick Carmody
Mike is a true standout in productivity and caring. He is an active problem solver who always takes ownership from start to finish. I cannot say enough about his helpfulness and knowledge. Highly recommended.
Manny Tejeda
Mike is a rare bread of technical knowledge and customer service rolled into one very hardworking individual. If i asked mike to perform a task i knew that he would get it done with out any issues, mike takes his time in performing the task to isolate any issues in the future, He will go above and beyond in his duties to assist any individual. He always provides service with a smile and a can do attitude. I would recommend mike for any opportunity that he feels he is qualified.
Patrick Carmody
Mike is a true standout in productivity and caring. He is an active problem solver who always takes ownership from start to finish. I cannot say enough about his helpfulness and knowledge. Highly recommended.
Manny Tejeda
Mike is a rare bread of technical knowledge and customer service rolled into one very hardworking individual. If i asked mike to perform a task i knew that he would get it done with out any issues, mike takes his time in performing the task to isolate any issues in the future, He will go above and beyond in his duties to assist any individual. He always provides service with a smile and a can do attitude. I would recommend mike for any opportunity that he feels he is qualified.
Patrick Carmody
Mike is a true standout in productivity and caring. He is an active problem solver who always takes ownership from start to finish. I cannot say enough about his helpfulness and knowledge. Highly recommended.
Manny Tejeda
Mike is a rare bread of technical knowledge and customer service rolled into one very hardworking individual. If i asked mike to perform a task i knew that he would get it done with out any issues, mike takes his time in performing the task to isolate any issues in the future, He will go above and beyond in his duties to assist any individual. He always provides service with a smile and a can do attitude. I would recommend mike for any opportunity that he feels he is qualified.
Credentials
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Accounting Foundations: Understanding the Accounting Cycle and Accrual-Basis Accounting
LinkedInMar, 2023- Oct, 2024 -
Cybersecurity Careers: Become a Security Auditor
LinkedInFeb, 2023- Oct, 2024 -
Learning ITIL®
LinkedInFeb, 2023- Oct, 2024 -
System Administration: Backup and Recovery
LinkedInFeb, 2023- Oct, 2024 -
Learning Linux Command Line
LinkedInNov, 2022- Oct, 2024 -
CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks
LinkedInAug, 2021- Oct, 2024 -
CompTIA Network+ (N10-007) Cert Prep: 9 Managing the Network
LinkedInAug, 2021- Oct, 2024 -
Learning PowerShell for Windows Server Administration
LinkedInAug, 2021- Oct, 2024 -
Cisco Networking Foundations
LinkedInMar, 2021- Oct, 2024 -
CompTIA Network+ (N10-007) Cert Prep: 4 Making TCP/IP Work
LinkedInMar, 2021- Oct, 2024 -
Learning Network Troubleshooting
LinkedInMar, 2021- Oct, 2024 -
Programming Foundations: Databases
LinkedInMar, 2021- Oct, 2024 -
Windows 10 for IT Pros Essential Training
LinkedInMar, 2021- Oct, 2024 -
Windows 10: Advanced Troubleshooting for IT Support
LinkedInMar, 2021- Oct, 2024 -
Windows 10: Networking
LinkedInMar, 2021- Oct, 2024 -
CompTIA A+
CompTIANov, 2004- Oct, 2024 -
CompTIA Network+
CompTIANov, 2004- Oct, 2024
Experience
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Tanager Inc
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Information Technology & Services
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1 - 100 Employee
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IT Field Support Technician
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Oct 2022 - Present
IT Field Support Technician - providing field technician services to a fortune 500 hospitality customer. • Manage assigned project related work and delivering completed and on time results. • Supporting new property installations and training. Fosse PMS Server upgrades. • Troubleshooting and installing computers, laptops, printers, and communication interfaces. • Installation of HP / Aruba switches and other networking equipment, typically found in MDF closets. • Road warrior with 80% travel within the US. Show less
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Select Medical
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United States
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Hospitals and Health Care
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700 & Above Employee
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IT System Support Analyst I
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Jan 2019 - Oct 2022
IT System Support Analyst I - Proactive, results-oriented IT Smart Hands delivering quality customer service in support of Select Medical hospitals in the Cleveland, OH area. • Responsible for documenting, tracking, and monitoring incidents and requests to ensure resolution in a timely manner. • Install network equipment in wiring closets and work closely with Network Engineers in a smart hands role to install other equipment as needed. Travel required for these projects as needed. • Maintain all PC, Laptop, iOS and mobile devices. 400 plus endpoints. Hardware Break / Fix • Complete projects by coordinating resources and timetable with user departments and the technology group and provide regular communication of the status of said projects. • Identify trends, implement new solutions/processes that resolve customer issues and continually strive toward moving from a reactive state to a proactive state. • Assists other IT support teams in diagnosing problems with applications using network logging and monitoring tools. • Outstanding customer service skills: the ability to deal professionally in all situations (vendor, customer, team, department, and company) with a positive, helpful attitude. Hands on support for Hospital Administrative people, Nursing Department Staff and Pharmacy. Show less
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UBM Advanstar
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United States
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Events Services
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100 - 200 Employee
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Client Services Technical Analyst II
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Oct 2007 - Jun 2018
Client Services Technical Support Analyst II - Supported the IT needs for more than 100 local employees and several hundred remote employees in Regional Offices and Home-Based locations. • Well-rounded technology professional versed in Office 365, Office 365 Admin Center, Windows 10, Win7, MAC OSX platforms and iPhone / iPad mobile devices. TCP/IP Networking, Remote Tools Windows Remote Desktop, Bomgar and Remote Server Tools for Windows Server. • Provide technical and courteous support for everyone from C-level executives to associates. • Work collaboratively with Client Service Team. • Support includes preventative maintenance, hardware, and software support, help in end-user coaching, asset management, deployment and redeployment of hardware and software, troubleshooting network access to departmental demarcation and global help desk support. • Routinely travel to provide onsite technical and AV Support for various trades shows owned by UBM Advanstar Inc. and our remote office locations. Show less
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Guestware
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United States
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Hospitality
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1 - 100 Employee
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Hospitality Software Training & Installation Specialist
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Jan 2006 - Oct 2007
Hospitality Training & Implementation Specialist Weekly travel across the USA, Canada, and Mexico to customer locations to train Hotel Management and personnel how to use Guestware CRM system. PMS Consulting. Deliver training via instructor-led classroom, small groups and one-on-one. Also conducted virtual remote upon request. • Perform a pre-installation inspection for site readiness to include electrical, environmental, and network connectivity to ensure hardware, network, and customer needs are all addressed. Review pre-install check list with hotel management before coming onsite for training. • Quality Inspect the incoming data workbooks. Capture data configuration notes and questions from workbook. • Install and Configure GuestWare CRM Systems solutions that meet customer functional requirements. Build out or upgrade the hotels database. Configuration of mobile devices if part of software package and test and confirm system interfaces are up and running. • Train customers with all levels of proficiency and diverse backgrounds in varying work environments. (Front Office / Desk, Room Service, Housekeeping, Engineering). • Go Live and supply Onsite Support. Diagnose and troubleshoot operational and hardware issues affecting deployed GuestWare solutions. Work collaboratively with GuestWare team professionals on resolving issues. Show less
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Verso Technologies
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Telecommunications
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1 - 100 Employee
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Hospitality Training & Installation Specialist
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Sep 1998 - Jan 2006
Road Warrior - Required weekly travel to customer sites throughout the USA. Execute the client’s implementation plans and ensure all customer implementations go smoothly and are completed to customer’s satisfaction. • Installed and configured software on Local Area Networks. Microsoft Windows Based Property Management Systems (GuestWare, Medallion, Encore and Performer) Installed interfaces with other hotel systems such as POS (point of sales) and Call Accounting. Limited exposure to MS SQL • Trained the Systems Manager to successfully continue the ongoing day to day technology needs of each hotel. • Communicated user requirements and supplied technical specifications to software development teams. • Consulted with entire hotel management teams including Front Office, Housekeeping, Accounting, Sales, and Food & Beverage to integrate business procedures and policies with information systems. • Reduced costs, raised profits, and increased productivity by installing property wide management information systems and training all end users, including management and line staff, in the proper use of those systems. • Converse with the sales department to ensure the best installation / training solution was proposed. • Performed tradeshow presentations and product demonstrations. Show less
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Education
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The Ohio State University
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Lorain County Community College
Information Technology Certification – A+, Net+, MCP
Community
