Michael Dayanghirang

Manager of Form Development at Merge Mobile, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
US

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5.0

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Keith C.

Michael has shown what a great team member and leader is all about in the tech field. Michael is reliable, a fast learner, and most of all passionate about his work. Michael is always willing to assist in difficult tasks with a proven record of successful completed client projects as well as internal IT projects. Thank you Michael for all you do and continue to do. I look forward to seeing Michael’s future accomplishments in IT!

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Credentials

  • Google IT Support Specialization
    Coursera
    May, 2022
    - Nov, 2024
  • IT Security: Defense against the digital dark arts
    Coursera
    May, 2022
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    May, 2022
    - Nov, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera
    Apr, 2022
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Mar, 2022
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Feb, 2022
    - Nov, 2024
  • Lean Six Sigma Yellow Belt Certification
    GoLeanSixSigma.com
    Jun, 2020
    - Nov, 2024
  • Lean Six Sigma Green Belt Certification
    GoLeanSixSigma.com
    Apr, 2020
    - Nov, 2024

Experience

  • FastField, Inc.
    • United States
    • Software Development
    • 1 - 100 Employee
    • Manager of Form Development
      • Jan 2023 - Present

    • Form Developer
      • Aug 2022 - Jan 2023

  • Cengage Group
    • United States
    • E-Learning Providers
    • 700 & Above Employee
    • Operations Support Specialist
      • Mar 2021 - Aug 2022

      • Managed enrollments and student loans in compliance with partner SLAs. • Revised SOPs and oversaw cross-functional process optimization. • Developed tracking reports for loan portfolio reconciliation.

    • Student Advisor
      • Jun 2020 - Mar 2021

      • Provided customer service to students enrolled in online career training programs including online platform navigation, basic desktop support, and software installations.• Communicated with program facilitators and third-party course providers to support students to completion.• Conducted daily outreach to at risk students.• Researched state specific requirements for students pursuing certification.

    • Student Support Representative
      • Jan 2019 - Jun 2020

      • Achieved 91% CSAT score driving exceptional customer service across 2k workforce partnerships.• Maintained a 24-hour response time for all emails, phone calls, live chats, and tickets.

  • Staples
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Inventory Specialist
      • Sep 2016 - Dec 2018

      • Inventory control supervisor for 7,500+ SKUs. • Created inventory tracking system for leftover HDDs, RAM, and PSUs. • Inventory control supervisor for 7,500+ SKUs. • Created inventory tracking system for leftover HDDs, RAM, and PSUs.

  • Office Depot
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Senior Sales Consultant
      • Jul 2015 - Sep 2016

      • Diagnosed up to 40 customer machines per month through service-based solutions. • Completed hardware and driver installations, OS updates, and network configuration. • Facilitated one-on-one technical support appointments. • Conducted repairs and parts replacements for mobile devices. • Diagnosed up to 40 customer machines per month through service-based solutions. • Completed hardware and driver installations, OS updates, and network configuration. • Facilitated one-on-one technical support appointments. • Conducted repairs and parts replacements for mobile devices.

Community

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