Experience

Finiata

• Germany
• Financial Services
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2023 - Present



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2022 - Dec 2022

  As a Technical Support Specialist in the WebHelp outsourcing company, I was responsible for: - Using programs: Confluence, Google Play Console, JIRA, Salesforce.com, MS Office, Nice In-Contact, WebTimeSheet, - Active implementation and development of two worldwide American streaming platforms in Poland, - Receiving, solving and forwarding to the internal IT department (IT department in the USA) technical reports regarding errors on streaming platforms, - Active support for Social Media such as: Facebook or Twitter, - Active testing of published productions (films and series) on platforms for technical errors and any irregularities, - Handling incoming emails, - Management and administration of customer accounts, - Database management and updates, Thanks to the highest standards of customer service, extensive technical knowledge acquired while working on this project and the desire to expand my skills, I managed to achieve very high results in solving technical issues: IR (Issue Resolved) - 96% PS (Positive Score) - 99% Show less



Provident Polska

• Poland
• Financial Services
• 500 - 600 Employee

• Customer Advisor

  • Oct 2021 - Jan 2022

  As a Customer Advisor in the Provident financial company, I was responsible for: - Handling incoming and outgoing calls in the CRM system (100-150 calls per day), - Handling incoming emails, - Receiving complaints/requests/requests to postpone the repayment of loan installments, - Management of company and customer documentation, - Verification of sent documents such as: ID card, income certificate, etc., - Offering consumer credit to customers who have submitted an application in the system. Show less



ID Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Buddy / Warehouse employee

  • Jul 2020 - Sep 2020

  As a warehouse/buddy employee, I was responsible for completing orders from clients of the Dutch Media Markt chain. My work included my own time management, managing a team of 10 people, conducting trainings for employees and new Team Leaders. I dealt with receiving deliveries, preparing trucks in terms of loading. As Buddy, I was a support for people who did not speak English so that they could communicate with the Team Leader or Supervisor. It was a summer job that lasted only three months, because I was in the process of finishing my studies in management at the University of Lodz. Show less



Telbridge

• Poland
• Telecommunications
• 1 - 100 Employee

• Insurance Sales Representative

  • Jun 2016 - Aug 2018

  As an Insurance Sales Representative, I was involved in the active sale of life and accident insurance for Metlife. I have completed a test for persons applying for agency activities in the Financial Supervision Committee in Poland. While working at Telbridge, I was ranked very high in terms of sales and customer service in the so-called TOP 10. Thanks to a professional and unique approach to each client, I ensured very high sales results, maintaining a place in the TOP 10 for several months. During my period of employment, I was also involved in conducting initial and supplementary training for the rest of the team. Show less