Lecturer

• Oct 2020 - Present

Lecturer, business professional. Programmes: • IT Project Management • Customer Relationship Management (CRM) Lecturer, business professional. Programmes: • IT Project Management • Customer Relationship Management (CRM)

Practice Director

• Jan 2020 - Present

• Devising and implementing numerous projects directed at the client's business within the frames of specialist expertise.• Analysing the needs and creating strategic processes with strong operational orientation.• Forecasting and solving potential problems connected with implementation and maintenance of the systems of client relation management.• Evaluating and improving general procedures of client service in the organization in the whole sale cycle, starting from attracting a client and ending with sales and retention.• Giving technical and operational advice.• Cooperating strictly with external resources (professional service providers) and implementation teams.• Managing projects and teams at all levels of the organization.• Developing new business areas and relations with clients.• Being the ambassador of corporate culture and values. Show less

Group Project Director

• Sep 2017 - Dec 2019

Major duties:• Managing the Team of Project Managers, including drawing paths of the development and coaching of reporting employees• Supervision of the Team projects implementation • Planning and inspection of budgets of projects and the permanent monitoring of projects costs • Active participation at the work of tender groups, including preparing materials, developing the strategy, the concept and the presentation of the offer• Participation in meetings of the Bosses of Teams, short and long-term planning, evaluation of risks and chances in projects• Contributing to the communication strategy of the Organization in social media• Representing the company on conferences Show less

Senior Project Manager

• Jan 2016 - Aug 2017

Key accomplishments:• Design and implementation of:• Customer loyalty program [as Project Manager] including EDI [Electronic Data Interchange] class system – food manufacturer • SFA [Sales Force Application], including customer’s data base mapping – furniture manufacturer • Lead management campaign based on sales funnel analytics – automotive industry• Communication campaign for business segment customers, based on CJM [Customer Journey Map] and MoT [Moment of Truth] approach; implementation coordination between two agencies / clients – automotive industry• Representing the Company as the member of a jury in the competition of the effectiveness and innovations of tools on the Golden Arrow marketing communication edition 2017Major duties:• Design and implementation of CRM [Customer Relationship Management] systems• Implementation of sales support projects, based on sales funnel analytics utilizing direct communication • EDI class system implementation along with manuals preparation• Business partnering in IT focused project teams• UX [User Experience] and UI [User Interface] marketing tools analytics• Database Management Systems apps designs Show less

Senior Project Manager

• Sep 2009 - Dec 2015

Key accomplishments: • Co-author and team manager of database / loyalty program project – construction industry • Co-designer of customer segmentation and classification within a loyalty program – construction industry • Management and modifications of customers and business owners databases within loyalty programs [traditional retail models] • Database integration projects along with database management monitoring participants of various promotion activities – electronic industry • Customer Journey Mapping design along with associated touch points aimed at optimization of marketing activities – automotive industry • Project team member designing distribution and loyalty activities within the HoReCa [Hotel, Restaurant, Catering] segment Major duties: • Design and implementation of CRM class systems • Participation in creation of various marketing / promotional campaigns • Project management including but not limited to: • outsourcing • cost effectiveness analytics • budget preparations / tracking of actuals vs. budget • team management Show less

Senior Account Executive

• Jun 2008 - Sep 2009

Restaurant Manager

• Nov 2002 - May 2008

Owner

• Mar 2002 - Oct 2002

Restaurant Manager

• Oct 1997 - Feb 2002