Experience

The East India Company

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Head of Coffee department

  • Mar 2012 - Present

  • • Monitoring the stock level of coffee and doing monthly stock counting • Leading a sales team that operates within the coffee department, assisting them in working in a uniform manner, training them in order to create and maintaining consistency as well as cohesive working environment. • Taking care of merchandising and display of the coffee section • • Monitoring the stock level of coffee and doing monthly stock counting • Leading a sales team that operates within the coffee department, assisting them in working in a uniform manner, training them in order to create and maintaining consistency as well as cohesive working environment. • Taking care of merchandising and display of the coffee section



Starbucks

• United States
• Retail
• 700 & Above Employee

• Coffee Master

  • Apr 2011 - Feb 2012

  • • Monitoring the quality of the drinks meet the Starbucks beverage standard • Constantly anticipating the customer needs, personalizing the service delivered and making sure that the customer are satisfied with the service delivered • Training new Barista’s within the store and making sure they are familiar and comfortable with the bar and till area; and enhance their customer connections skills • • Monitoring the quality of the drinks meet the Starbucks beverage standard • Constantly anticipating the customer needs, personalizing the service delivered and making sure that the customer are satisfied with the service delivered • Training new Barista’s within the store and making sure they are familiar and comfortable with the bar and till area; and enhance their customer connections skills