Automation & Telephony Engineer

• Sep 2021 - Present

With My Health Angel, I was responsible developing and implementing automations for reporting, processing, and building of new network configurations including acquiring phone numbers, configuring SIP trunks and SIP address resolution solutions, and handling dynamic call routing through vendor prioritization for millions of calls daily. I additionally managed a Google Cloud environment automating workflows and reporting using Python, JavaScript, SQL (BigQuery) and external API handling tools. With My Health Angel, I was responsible developing and implementing automations for reporting, processing, and building of new network configurations including acquiring phone numbers, configuring SIP trunks and SIP address resolution solutions, and handling dynamic call routing through vendor prioritization for millions of calls daily. I additionally managed a Google Cloud environment automating workflows and reporting using Python, JavaScript, SQL (BigQuery) and external API handling tools.

Lead Programmer & Game Designer

• Jul 2015 - Present

I am the founder, lead programmer, designer, and story writer of Weapons Grade Studios, a small independent, international game development team currently working on an upcoming competitive 2D fighter & metroidvania beat'em called Evolver. I am the founder, lead programmer, designer, and story writer of Weapons Grade Studios, a small independent, international game development team currently working on an upcoming competitive 2D fighter & metroidvania beat'em called Evolver.

Tier II Support Engineer

• Jul 2021 - Sep 2021

Network and Communications Systems Administrator

• Jan 2021 - Jul 2021

While at Lighthouse Management, I helped transition the company in its growth as an enterprise including developing enterprise wide new hire training program, engineering contact center systems including IVR/ACD programming in a proprietary language, automation through REST API integration, and reporting diagnostics, as well as introducing project management software to the enterprise which drastically minimized costs while increasing productivity and communication methods across multiple departments in multiple locations across the US. I was certified as Employee of the Quarter as a result. Show less

Senior IT Support Specialist

• Apr 2019 - Jan 2021

IT Support Specialist

• Apr 2019 - Apr 2019

While at Prepared Insurance Company, I helped transition the company in its growth as an enterprise including developing enterprise wide new hire training program, managing InContact phone systems including IVR programming and maintenance, and introducing software to the enterprise which minimized costs while increasing productivity and communication methods across multiple departments in multiple locations across the US. While at Prepared Insurance Company, I helped transition the company in its growth as an enterprise including developing enterprise wide new hire training program, managing InContact phone systems including IVR programming and maintenance, and introducing software to the enterprise which minimized costs while increasing productivity and communication methods across multiple departments in multiple locations across the US.

4-40 CSR; Desktop Support

• Aug 2013 - Apr 2019

During my time at 1st Capital Insurance, my duties have primarily involved Customer Service and Data Entry for homeowner’s insurance, and providing end user support for software and hardware including Windows 7/8.1/10, Printers, and VoIP phones, as well as virus removal, hardware update and repair, software troubleshooting and repair, system imaging and data migration, and network maintenance. In addition to all in house IT work, I’ve excelled at my job performance as a 4-40 insurance CSR and I’ve been repeatedly complemented by customers and managers for my efficiency, professionalism, and aptitude for problem solving. Show less

Sound Tech/Desktop Support

• Aug 2009 - Oct 2013

Synchronize and equalize prerecorded dialogue, music, and sound effects with visual action of motion pictures or television productions, using control consoles. Record speech, music, and other sounds on recording media, using recording equipment. Report equipment problems and ensure that required repairs are made. Tear down equipment after event completion. Confer with performers and others to determine and achieve the desired sound for a production, such as a musical recording or a film. Prepare for recording sessions by performing activities such as selecting and setting up microphones. Convert video and audio recordings into digital formats for editing or archiving. Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Show less

File Clerk

• Mar 2013 - May 2013

File hard copies alphabetically. Make copies and scans using a networked digital interface. Sort and deliver incoming mail. Process outgoing mail. File hard copies alphabetically. Make copies and scans using a networked digital interface. Sort and deliver incoming mail. Process outgoing mail.

Receptionist/Order Clerk

• Feb 2012 - Mar 2013

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Adjust inventory records to reflect product movement. Show less

DJ/Sound Technician

• Sep 2010 - Dec 2012

Synchronize and equalize prerecorded dialogue, music, and sound effects with visual action of motion pictures or television productions, using control consoles. Tear down equipment after event completion. Convert video and audio recordings into digital formats for editing or archiving. Set up, test, and adjust recording equipment for recording sessions and live performances. Synchronize and equalize prerecorded dialogue, music, and sound effects with visual action of motion pictures or television productions, using control consoles. Tear down equipment after event completion. Convert video and audio recordings into digital formats for editing or archiving. Set up, test, and adjust recording equipment for recording sessions and live performances.