Experience

Capstone Homes, Inc.

• United States
• Construction
• 1 - 100 Employee

• New Home Sales Counselor

  • Mar 2018 - Present



University of Northwestern — St. Paul

• United States
• Higher Education
• 500 - 600 Employee

• Assistant Men’s Basketball Coach

  • Nov 2014 - Mar 2019

• Academic Advisor

  • Feb 2014 - Feb 2017

  Empowered an advising team to improve processes. Delegated tasks to advisors. Lead bi-weekly meetings to improve communication throughout the team. Assisted Director with assigning tasks and responsibilities. Oversaw the advising of over 1300 students and their families. Worked with students and families to plan out their college career. Worked with multiple different kinds people from all ages and cultures. Helped problem solve issues that arose for students and families. Provided premier customer service. Communicated with students through email and phone calls while also meeting with students face to face.



CalAtlantic Homes

• United States
• Construction
• 100 - 200 Employee

• New Home Sales Counselor

  • Mar 2017 - Mar 2018



HealthPartners

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • Aug 2011 - Feb 2013

  Established relationships and quickly build rapport and trust with callers. Communicated concisely and accurately with customers over the phone. Handled escalated issues for disconcerted HealthPartners members. Proficient work with health insurance and employee health benefits. Established relationships and quickly build rapport and trust with callers. Communicated concisely and accurately with customers over the phone. Handled escalated issues for disconcerted HealthPartners members. Proficient work with health insurance and employee health benefits.



YouthWorks

• United States
• Religious Institutions
• 1 - 100 Employee

• Recruiting Associate

  • Aug 2010 - Feb 2011

  Traveled around the country to speak at colleges to boost recruitment for summer employment. Built relationships and established trust with over 60 new leaders and students each week. Managed overall operations of a mission site (budget, discipline, safety, goals). Organized and facilitated daily meetings with adult leaders. Played guitar and led vocally in large group setting. Encouraged student discussions and personal reflections on daily interactions and experiences Traveled around the country to speak at colleges to boost recruitment for summer employment. Built relationships and established trust with over 60 new leaders and students each week. Managed overall operations of a mission site (budget, discipline, safety, goals). Organized and facilitated daily meetings with adult leaders. Played guitar and led vocally in large group setting. Encouraged student discussions and personal reflections on daily interactions and experiences



Western National Bank

• Banking
• 1 - 100 Employee

• Vault Teller

  • Aug 2008 - Jul 2009

  Cash Handling. Trained in customer service and fraud detection. Reconciled and balanced multiple accounts. Proficient work with Microsoft Excel and Microsoft Word Cash Handling. Trained in customer service and fraud detection. Reconciled and balanced multiple accounts. Proficient work with Microsoft Excel and Microsoft Word



First Covenant Church Minneapolis

• United States
• Religious Institutions
• 1 - 100 Employee

• Youth Director

  • Sep 2007 - Sep 2008

  Planned and organized weekly youth programs, including up-front, topic-based speaking responsibilities. Organized and planned monthly activities and service opportunities in the community. Led music and discussions in front of a large group of students. Built relationships with students and families to foster trust and promote empathy Planned and organized weekly youth programs, including up-front, topic-based speaking responsibilities. Organized and planned monthly activities and service opportunities in the community. Led music and discussions in front of a large group of students. Built relationships with students and families to foster trust and promote empathy