Marketing Coordinator

• Dec 2022 - Present

Marketing Campaign Coordinator

• Sep 2022 - Dec 2022

Marketing Campaign Coordinator

• May 2022 - Sep 2022

CSR

• Oct 2013 - Dec 2020

•Handled financial and personal customer information, surpassing one hundred clientele daily, to ensure discretion and security with sensitive information. •Processed transactions and replied to inquiries about procedures and services, guaranteeing customers felt comfortable and knowledgeable about tasks completed. •Fully trained a team of eight staff members on the Ontario Ministry of Health and Ontario Ministry of Transportation rules and regulations to clearly establish administrative rules and responsibilities were adhered to. • Able to retain composure and professionalism in sensitive situations while dealing with members of the public in a professional manner, allowing and fostering a customer to business relationship. •Cultivated conflict resolution skills to achieve satisfactory outcomes and bolster a beneficial work environment. Show less

Operations Manager/Barista

• Oct 2010 - Aug 2019

•Employed suggestive selling techniques to up sell food and beverage pairings •Maintained a calm demeanour during periods of high volume or unusual events to keep store operations to standard and to set a positive example for the shift team •Processed drink orders that ranged from basic to complex, quickly and efficiently to maintain prompt customer service •Promoted to Operations Manager in February 2011; Additional duties included ordering stock for the store, making bank deposits, and training new sales associates in customer service, food and beverage preparation, merchandising, and store opening/closing duties. •Transferred to another location under part time, non-managerial duties in 2013 Show less