Consultant

• Jan 2022 - Present

Developer I, Data Science

• Jul 2021 - Jan 2022

• Built, maintained and debugged visualization dashboards using Tableau Desktop and Tableau Server.• Modified business rules that were contained within the Tableau reports using HTML and CSS.• Used my prior operational background to question logic that was provided for the Tableau dashboards.• Analyzed the data to ensure the dashboards would meet the customers need.• Presented management with the key business insights.• Created complex SQL queries to cover the clients need for advanced logic.• Consolidated various data sources and updated data sources using Alteryx to provide insight to operational analysts. Show less

Systems Analyst III/Technical Team Lead

• Jul 2018 - Aug 2021

• Gather requirements from customer in order to create internal design documents for our development team.• Perform data analysis using SQL in order to generate the design documents and ensure the solution works correctly.• Create test cases in JIRA and execute them in QA and UAT environments to prove the functionality is performing accurately.• Support production by troubleshooting issues, reviewing logs and providing root cause analysis. If unable to provide root cause then recreate the scenario and provide data to developer for further analysis.• Attend daily standup meetings with the development team in order to provide guidance to developers and testers supporting the enhancements.• Hold video conference meetings to review the code with developers to see where the functionality is not behaving correctly.• Responsible for ensuring build deployments to UAT and PRD had the correct configurations when deploying.• Perform checks once builds are deployed using SQL and reviewing logs looking for errors. Show less

Operations Analyst I

• Aug 2015 - Jul 2018

• Review system alerts and take the appropriate action when needed.• Identify exceptions not caught by the system alerts using SQL and work with carriers and manufacturer to resolve the data issues.• Support truck carrier onboarding by performing integration testing with the carriers and providing results to the manufacturer.• Supported customer migration from a previous version of the software to an enhanced new version.• Perform review on invoices to ensure the system was accurately approving invoices as well as supported the SOC1 auditors.• Work closely with the lead system designer in order to add new functionality to the system.• Conduct weekly calls with the manufacturer to review open issues either found by them or internally. Show less

Pre-Press Technician

• Feb 2015 - Aug 2015

Systems Engineer

• Sep 2013 - Feb 2015

• Performed systems engineering duties on GIOM (Global Integrated Order Manager) system GIOM is an AT&T web based system that allows users to place orders online • Provide initial point of contact for the systems engineering team to determine root cause and update requirements as needed • Use SQL queries to perform searches • Update and compose new system requirements documents and upload to SVN, ClearCase or UNIX • Work on projects using Agile methodology • Create web services so that GIOM could communicate with upstream and downstream systems • Communicate with AT&T IT and business users for project requirements, status and clarification • Create requirements for Contivo mapping of private and public schemas Show less

Pre-Press Technician

• Jan 2009 - Sep 2013

• Pre-flight incoming production jobs and consulted with customers to resolve any issues that were found while pre-flighting the files • Design documents and send proofs to customers • Produce jobs on Xerox 700 as well as Xerox 4112 digital presses • Impose jobs and then send to Heidelberg Herkules imagesetter that are produced on offset presses • Responsible for ordering supplies and calibration for the digital presses • Contact vendors in a prompt fashion when problems arise with the digital presses • Created .jsx (javascript) scripts within Adobe InDesign for automation purposes • Work with Adobe InDesign CS5, Adobe Illustrator CS5, Adobe Photoshop CS5, Quark Xpress 7.0, Fiery Command Workstation on Mac 10.5 Show less

Sales

• Jun 1999 - Sep 2013

• Met with clients at their offices to provide solutions for their printing and promotional product needs• Prepare and provide quotes to clients meeting their specifications• Provide promptly customer resolution to issues that are brought to my attention• Maintain existing accounts as well as acquiring new business through relationship selling• Establish relationships with new vendors to find the best pricing and unique products• Maintain accurate paperwork for sales orders and ensured the orders were running on schedule Show less

Support Analyst

• Jun 2000 - Dec 2012

• Provided tier 2 support resolution of technical issues with our online ordering system• Documented problems and contacted vendor with scenarios that we could not resolve• Communicated with marketing and information technology departments of our clients to gather requirements for their online ordering system• Implemented single sign on integration with our online ordering system• Brainstormed business cases with sales department to provide the customer with the optimal solution for our online ordering system• Creation of Q-Design templates for integration with our online ordering system• Maintained system updates, backups and network activity for computers on the companies premises• Designed online ordering websites according to the customer and sales department specifications• Developed workflow solutions to streamline activities• Worked with PGP Encryption, Adobe Illustrator CS6, Adobe InDesign CS6, Adobe Acrobat, Adobe Photoshop, Quark Xpress 7.0, Robo FTP, Filezilla, Microsoft Office Suite on Windows XP and 7 Show less