Experience

w3r Consulting

• Information Technology Specialist - TIER II

  • 2011 - Present

  Support the Health and Human Services community by providing subject matter expertise, customer service, problem-solving and consulting across a spectrum of IT-related issues. - Assist key personnel by setting up and supporting virtual conferences and meetings. - Manage user accounts, including the establishment of new users, password resets and domain access for Adobe Connect web conferencing and SharePoint Services. - Develop IT training materials and provide IT training to customers at various skill levels via effective oral and written communication. - Perform cost-analysis on new and existing software to ensure the efficient stewardship of resources. - Provide administrative and design support for the team's internal SharePoint site. Show less



Howard University

• Office of the Chief Information Officer

  • 2006 - 2011

  Provided top-notch support for complex, wide-ranging IT issues, multiple systems and various software to students, faculty and staff. - Implemented new software, upgraded existing software and imaged hard-drives on individual workstations. - Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows, Microsoft Office, and Adobe software. - Managed user accounts, including the establishment of new users, password resets and domain access. - Assisted in the development of Help Desk procedures to provide support for software, printing, and network access issues. - Developed documentation and materials and seminars in support of technology-related training. Show less



Friends & Company Staffing

• Office Assistant

  • Dec 2005 - Nov 2006

  Clients: American Association of Museums, Corporate Executive Board, Event Emissary Provided direct support to executives, directors and other office employees in various capacities relating to daily business operations. - Managed membership and employee databases. - Prepared invoices, contracts, and budget documents. - Coordinated response to helpdesk requests via helpdesk ticketing systems. - Led logistical operations in preparation of conferences, forums and workshops. - Identified, coordinated and provided appropriate technical support, including audio-visual and web conferencing tools, for meetings and events. Show less



Augmentation Inc

• Customer Helpdesk Analyst

  • 2005 - 2005

  Staffed the helpdesk designed to manage requests for monetary aid following Hurricanes Katrina and Rita. Utilized the database system in place, National Emergency Management Incident System (NEMIS), to enter, track and respond to requests via telephone. Staffed the helpdesk designed to manage requests for monetary aid following Hurricanes Katrina and Rita. Utilized the database system in place, National Emergency Management Incident System (NEMIS), to enter, track and respond to requests via telephone.



Delon Hampton & Associates

• Engineering Assistant

  • 2004 - 2004

  Used CAD programs for design and computations relating to various projects. Mapped utilities and calculated pipe layout for redesign of Kennedy Center and Bethune Park. Used CAD programs for design and computations relating to various projects. Mapped utilities and calculated pipe layout for redesign of Kennedy Center and Bethune Park.