Micah Chasen
Customer Success Manager at Constellation- Claim this Profile
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Bio
Experience
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Constellation
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United States
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Software Development
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100 - 200 Employee
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Customer Success Manager
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Apr 2023 - Present
New York, New York, United States Currently managing relationships with 25+ clients across multiple verticals, including automotive, B2B, and retail, resulting in a combined annual revenue of over $3,000,000. Work to develop and implement strategic plans that align with each client's objectives, resulting in increased customer retention and satisfaction. Oversee the execution of complex projects and campaigns, ensuring that they are delivered on time and within budget, while maintaining high standards of… Show more Currently managing relationships with 25+ clients across multiple verticals, including automotive, B2B, and retail, resulting in a combined annual revenue of over $3,000,000. Work to develop and implement strategic plans that align with each client's objectives, resulting in increased customer retention and satisfaction. Oversee the execution of complex projects and campaigns, ensuring that they are delivered on time and within budget, while maintaining high standards of quality. Provide regular performance reports and analyze data to identify opportunities for growth and improvement, resulting in increased revenue and client referrals.
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Account Executive
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Jan 2022 - Apr 2023
New York, New York, United States Constellation is a SaaS company offering full-service digital marketing and creative services. Alexia, our Ad Engine, launches and manages campaigns at scale. Alexia can produce thousands of stunning creative assets and launch the same day encompassing both CMP (Creative Management Platform) and DCO (Dynamic Creative Optimization) capabilities. Our marketing SaaS offering can be paired with a bevy of additional AdTech tools for campaign execution and management across multiple ad platforms… Show more Constellation is a SaaS company offering full-service digital marketing and creative services. Alexia, our Ad Engine, launches and manages campaigns at scale. Alexia can produce thousands of stunning creative assets and launch the same day encompassing both CMP (Creative Management Platform) and DCO (Dynamic Creative Optimization) capabilities. Our marketing SaaS offering can be paired with a bevy of additional AdTech tools for campaign execution and management across multiple ad platforms. Alexia allows us and other agencies to disrupt the traditional billable hours model and launch in the leanest way possible. Constellation was named the #65 fastest-growing private company in the US and the #7 fastest-growing marketing/advertising company on the Inc. 5000 list for 2020. They are also listed by Crain’s New York Business as the #7 fastest-growing company in New York. We are a women-owned and minority-owned business with a commitment to diversity.
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Associate Account Executive
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Mar 2021 - Jan 2022
New York City Metropolitan Area
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Alpha Epsilon Pi
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United States
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Non-profit Organizations
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200 - 300 Employee
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Member
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Apr 2017 - May 2020
Syracuse, New York Area
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National Sports Media Association (NSMA)
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United States
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Spectator Sports
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1 - 100 Employee
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Member
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Sep 2016 - May 2020
Syracuse, New York Area
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Tocaloma Summer Day Camp
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United States
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Recreational Facilities
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1 - 100 Employee
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Day Camp Counselor
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Jun 2019 - Aug 2019
Los Angeles, California, United States Day camp counselor for co-ed campers going into 6th-8th grade. Was responsible for campers’ overall safety. Participated in advance counselor training sessions. Planned and executed informative and engaging programs.
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Alisi Gioielli
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Italy
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Retail
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Marketing Intern
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Jan 2019 - May 2019
Florence, Italy Metropolitan Area Developed social media strategy, including cross platform posts 2-3 times per week to highlight new inventory and designs (Facebook, Instagram, and YouTube). Participated in the rebranding of the store’s most popular line of items. Added helpful insight on the redesigning of their new website. Conducted research on customer engagement with the brand on social media.
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WME | William Morris Endeavor
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United States
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Entertainment Providers
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700 & Above Employee
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Core Intern
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Jun 2018 - Aug 2018
Beverly Hills, California Shadowed agents learning more about their work, projects, and process. Read and provided coverage on both TV and movie scripts for various agents. Conducted research as a project to gather possible talent for future comedy centered events. Participated in a speaker series featuring 15 different agents.
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Marketing and Accounting Intern
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Dec 2017 - Jan 2018
Greater Los Angeles Area Provided administrative support in the accounting and account management departments. Assisted with inventory management for regional locations. Executed financial accounting requests. Participated in marketing meetings and discussions.
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Education
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S.I. Newhouse School of Public Communications at Syracuse University
Bachelor of Arts - BA, Advertising -
Milken Community Schools