Support Technician

• May 2022 - Present

Provide technical support (configuration, installation, upgrades, maintenance, and diagnostics) for servers (Windows and Linux), desktops (Mac, WIndows, and Linux), laptops, firewalls, mobile devices (iOS and Android), kiosks, and thin clients. Manage disaster recovery solutions including: backup, recovery, cloud redundancy, and data recovery. Provide technical support (configuration, installation, upgrades, maintenance, and diagnostics) for servers (Windows and Linux), desktops (Mac, WIndows, and Linux), laptops, firewalls, mobile devices (iOS and Android), kiosks, and thin clients. Manage disaster recovery solutions including: backup, recovery, cloud redundancy, and data recovery.

Desktop Support Technician

• Oct 2018 - May 2022

Provide Desktop support to 4000+ users, networked computers on all technical issues with software, hardware, printers, network, BYOD, tablets and mobile devices. Support Windows /8/10/11, Apple OS, iOS, Android platforms. •Comprehensive technical support, strong attention to detail, organizational, analytical and resolution skills. Excellent prioritization, multitasking skills. Ability to work in a fast paced changing environment with evolving technologies. •Excellent customer service with strong interpersonal and communication skills. •Desktop support in an Enterprise per client requests/inquiries diagnoses, repair and resolve operating systems, hardware, software, end user issues. Provide local and remote support with VPN, RDP. •Coordinate Help Desk, document, track, and monitor, to ensure timely and positive results for improved service levels. •Utilize strong interpersonal skills, advise, train and assist clients in the use of equipment, software, and procedures to obtain a smooth transition and a better understanding in the work environment. New hire orientation and training. •Active Directory administration, setup user account information, permissions, security and system groups. •Microsoft Server 2008, 2012 Installation, setup and maintained. •Knowledge of Microsoft Office 2010, 2013, 2016 and 365. •Competency supporting TCP/IP and network infrastructure troubleshooting networked printers and WiFi. •Working knowledge and competency of general connectivity issues in LAN/WAN/VPN environments Show less

Full Time - IT Support Specialist II Lead

• Sep 2010 - Oct 2018

• Provide Desktop support to 50+ users with additional 75 Public networked computers on all technical issues with software, hardware, printers, network, BYOD, tablets and mobile devices. Support Windows XP/Vista/7/8, Apple OS X, iOS, Android and Blackberry platforms.•Comprehensive technical support, strong attention to detail, organizational, analytical and resolution skills. Excellent prioritization, multitasking skills. Ability to work in a fast paced changing environment with evolving technologies.•Excellent customer service with strong interpersonal and communication skills.•Desktop support in an Enterprise per client requests/inquiries diagnoses, repair and resolve operating systems, hardware, software, end user issues. Provide local and remote support with VPN, RDP, LogMeIn, TeamViewer•Coordinate Help Desk, document, track, and monitor, to ensure timely and positive results for improved service levels. •Utilize strong interpersonal skills, advise, train and assist clients in the use of equipment, software, and procedures to obtain a smooth transition and a better understanding in the work environment. New hire orientation and training.•Active Directory administration, setup user account information, permissions, security and system groups. •Microsoft Server 2008, 2012 Installation, setup and maintained.•Knowledge of Microsoft Office 2010, 2013.•Competency supporting TCP/IP and network infrastructure troubleshooting networked printers and WiFi.•Working knowledge and competency of general connectivity issues in LAN/WAN/VPN environments •Develop and maintain PC images of computer w/ Acronis and Ghost reducing down time.•Knowledge, configure and install NSA SonicWALL 3600•Working knowledge and competency of Google Enterprise Show less

IT Assistant

• Feb 2008 - Sep 2010

Library Page

• Feb 2006 - Feb 2008