Experience

Facultad de Ciencias Económicas UNC

• Argentina
• Higher Education
• 100 - 200 Employee

• Student

  • Mar 2023 - Present



Freelance

• Community Manager

  • Mar 2023 - Present

  -Social media management (Facebook, Twitter, Instagram, etc.) -Content creation and curation -Community engagement and moderation -Customer relationship management -Data analysis and reporting -Social media management (Facebook, Twitter, Instagram, etc.) -Content creation and curation -Community engagement and moderation -Customer relationship management -Data analysis and reporting



Fairwind Hotel

• United States
• 1 - 100 Employee

• Front Desk Attendant

  • Dec 2022 - Mar 2023

  Guest check-in and check-out: Welcoming guests, verifying reservations, collecting payment, and issuing room keys during check-in. Assisting with check-out procedures, including handling billing inquiries and processing payments. Reservations and inquiries: Handling guest inquiries, providing information about hotel services, amenities, and local attractions. Managing room reservations, cancellations, and modifications in the hotel's reservation system. Customer service: Providing exceptional customer service by addressing guest concerns, resolving complaints, and ensuring guest satisfaction throughout their stay. Communication hub: Serving as a central point of communication between guests and various hotel departments, including housekeeping, maintenance, and room service. Relaying messages, coordinating requests, and assisting with guest needs. Administrative tasks: Performing administrative duties like maintaining guest records, processing paperwork, and handling cash transactions. Managing mail, packages, and coordinating guest requests for additional services or amenities. Safety and security: Maintaining a safe and secure environment for guests and staff. Adhering to hotel policies and procedures, monitoring surveillance systems, and responding appropriately to emergencies or security concerns. Concierge services: Assisting guests with travel arrangements, such as booking transportation, providing directions, recommending restaurants, and organizing local activities or sightseeing tours. Cash handling and accounting: Handling cash transactions, reconciling daily financial reports, and ensuring accuracy in accounting procedures. Show less