Experience

Vaga-Mundo Co.
• Ireland
• Consumer Services
• 1 - 100 Employee
• Travel Advisor

  • Nov 2022 - Present


Mallplaza

• Chile
• Leasing Non-residential Real Estate
• 700 & Above Employee

• Customer Experience Executive

  • 2019 - 2022

  NPS-Management and control of satisfaction indicators. CRM-Claim management and SAC platforms. Community Manager SAC. Development of initiatives and continuous improvement. Management and training of the care model. Communication and guidelines of areas in relation to the customer experience. NPS-Management and control of satisfaction indicators. CRM-Claim management and SAC platforms. Community Manager SAC. Development of initiatives and continuous improvement. Management and training of the care model. Communication and guidelines of areas in relation to the customer experience.



Deloitte Chile

• Customer Experience Executive

  • 2018 - 2019

  Customer service. Post-sale for collaborative laboratory projects. Analysis, measurement and management of customer experience. Raising initiatives and continuous improvement. Coordination of agency and suppliers. Customer service. Post-sale for collaborative laboratory projects. Analysis, measurement and management of customer experience. Raising initiatives and continuous improvement. Coordination of agency and suppliers.



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Event Coordinator

  • 2016 - 2017

  Coordination, logistics. Organization of tasks and activities for support staff. Creative proposal of the events. Management of brands and suppliers. Analysis of growth and impact of events. Relationship with marketing and commercial area. Coordination, logistics. Organization of tasks and activities for support staff. Creative proposal of the events. Management of brands and suppliers. Analysis of growth and impact of events. Relationship with marketing and commercial area.



Ditec Automoviles S.A.

• Automotive
• 100 - 200 Employee

• Experience Coordinator

  • 2015 - 2016

  Customer service. Marketing Area Assistant: Volvo, Land Rover and Jaguar. Customer experience- Customer journey. Customer service. Marketing Area Assistant: Volvo, Land Rover and Jaguar. Customer experience- Customer journey.


Valle Nevado
• Chile
• Recreational Facilities
• 200 - 300 Employee
• Event Coordinator

  • Feb 2014 - Feb 2015

LAN Airlines
• Airlines/Aviation
• 1 - 100 Employee
• International Flight Attendant

  • 2011 - Feb 2013

Meta Producciones
• Chile
• Entertainment Providers
• 1 - 100 Employee
• PR and Event Assistant

  • 2009 - 2011