Mica Mollyneaux
Insurance Consultant at A-Plan Insurance- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
ISMM Level 1 Award in Developing Customer Service Skills
OfqualJul, 2015- Nov, 2024 -
Intermediate Level Apprenticeship in Retail (Specialist)
Alliance of Sector Skills CouncilsAug, 2012- Nov, 2024 -
Level 2 Certificate in Retail Knowledge
City & GuildsJun, 2012- Nov, 2024 -
Level 2 Diploma in Retail Skills (QCF)
City & GuildsJun, 2012- Nov, 2024
Experience
-
A-Plan Insurance
-
United Kingdom
-
Insurance
-
700 & Above Employee
-
Insurance Consultant
-
May 2018 - Present
This company is a division of A-Plan Holdings, an independent broker who works with up to 30 insurers to secure the right polices for the best premiums. Providing cover for a full range of insurance services to over 500,000 policy holders.Reporting to the Team Supervisor, Office Sales Manager and Dealer Account Handlers. I am responsible for:- Providing a high level of customer service over incoming and outgoing calls and email.- Providing an advisory service- Monitoring the teams personal daily stats and analyzing trends and reporting back to the team - Presenting, selling and setting up insurance policies.- Working closely with insurers over the telephone and email- Searching the insurance market on a live administration system for suitable insurance policies.- Undertaking administration tasks- Handling inward inquiries and preparing quotations- Contact clients and send reminders to ensure timely payments- Setting up monthly direct debits and taking payments- Dealing with referrals to the insurers- I am also currently studying towards my CII exams.My main achievement in this job is:- Receiving 3 outstanding customer reviews and my progress after 3 months of being with the company.
-
-
-
Balens Ltd
-
United Kingdom
-
Insurance
-
1 - 100 Employee
-
Customer Service Assistant
-
Feb 2015 - Apr 2018
This company is a family run broker, specialising in Health & Well-being, Fitness and Beauty Insurance. With over 80,000 clients.I was reporting to the Department Manager and the Managing Director.I was responsible for:- Providing excellent customer service on the telephone, over email and at exhibitions.- Selling Public Liability, Medical Malpractice, Professional Indemnity and Products Liability to Complimentary and Holistic Health Professionals.- Working on Balens own custom administration system.- Setting up new policies and calling for payment.- Amending and renewing policies.- Running the direct team and helping process monthly and annual direct debits- Issuing Certificates of Insurance- Issuing invoices.- Assessing the arrears reports.- Running an affinity scheme with 800+ members.- Opening and sending out post.- Dealing with voicemails- Working from the main email inbox for the department and the 'to do' folders- Taking minutes in team meetings.- Training new starters.My main achievements in this job include:- Starting the company in 2015 with no experience and getting signed off as a full Customer Service Administrator after 1 year.
-
-
-
-
Sales Assistant
-
Oct 2012 - Feb 2015
This company is a multinational women’s fashion retailer based in the UK and part of the Arcadia Group.I was reporting to the Branch Manager and Area Manager.I was responsible for:- Providing excellent customer service both on the tills and in the fitting rooms- Returning items and re-calling stock- Stock replenishment- Merchandising and re-merchandising- Deliveries- Staff supervision and staff training - Payroll and rotas- Analyzing sales figures and presenting sales targets to the team- Opening and closing the shop- Attending meetings in different branches across the country.- Setting up new stores- Using a range of techniques to motivate staff to help them reach targetsMy main achievements in this job were:- Working closely with the Area Manager and helping with staff training in different branches- I worked simultaneously in 2 branches until the 1 branch closed in June 2013. I then went on to cover the Deputy Manager Position in the second branch until this branch also closed down.
-
-
-
Next
-
United Kingdom
-
Retail
-
700 & Above Employee
-
Customer Assistant
-
Sep 2011 - Oct 2012
This company is a British multinational clothing, footwear and home products retailer.I was reporting to Sales Floor Manager and Branch Manager.I was responsible for:-Providing an excellent standard of customer service.- Meeting and greeting customers at the front enterance.- Till service which involved serving customers, ordering and returning items.- Merchanding and remerchandising.- Replenishing the sales floor- Helping with deliveriesMy main achievements in this job were:- Starting at Next as an Apprentice and becoming a part-time member of staff in store after 6 months.- Impressing the Area Manager on a visit and receiving a gift card of £50.00 whilst training.
-
-
-
The Drum and Monkey
-
United Kingdom
-
1 - 100 Employee
-
Bar Waitress
-
Jun 2008 - Dec 2011
This was a very popular family run country pub.I was reporting to the Land Lord.I was responsible for:- Providing excellent customer service in the bar and restaurant serving food and drink.- Managing reservations over the telephone and face to face.- Handling payments- Booking and hosting parties in the function rooms.- Planning rotas.- Arranging wages.- Training new starters.My main achievement in this job was:- Working here for 1 week for my work experience at High School and impressing the Landlord so much that he offered me a job over summer.
-
-
Education
-
2009 - 2011
Hanley Castle Sixthform
A-Level -
2008 - 2009
Hanley Castle High School
GCSE
Community
