Digital Media Senior Associate

• Nov 2022 - Present

Operations Analyst

• Dec 2019 - Sep 2022

- Responsible for the curation of marketplace content to ensure the quality of listings. - Facilitated product screening of listings uploaded by the sellers. - Approved, reviewed and edited content flowing to website. - Conducted regular content audits to identify prohibited listings. - Responsible for the curation of marketplace content to ensure the quality of listings. - Facilitated product screening of listings uploaded by the sellers. - Approved, reviewed and edited content flowing to website. - Conducted regular content audits to identify prohibited listings.

Community Operations Specialist

• Oct 2016 - Sep 2017

- Provided e-mail support for Uber riders and drivers in a specific area regarding their complaints in inquiries, and handled different kinds of incidents like theft, lost item, accidents, and more. - Identified and implemented correct solutions to client issues first-time around within established time limits. - Provided e-mail support for Uber riders and drivers in a specific area regarding their complaints in inquiries, and handled different kinds of incidents like theft, lost item, accidents, and more. - Identified and implemented correct solutions to client issues first-time around within established time limits.

Appointment Setter

• Nov 2015 - Feb 2016

- Acted as first point of contact and set appointments for prospective clients. - Set appointments with salespeople and potential customers. - Scheduled and confirmed appointments and meetings for senior management team. - Established and maintained client rapport by utilizing quality customer service. - Acted as first point of contact and set appointments for prospective clients. - Set appointments with salespeople and potential customers. - Scheduled and confirmed appointments and meetings for senior management team. - Established and maintained client rapport by utilizing quality customer service.

Virtual Assistant

• Mar 2015 - Nov 2015

- Completed business correspondence, transcription and data entry. - Monitored emails, organized inbox, and prioritized messages for client. - Maintained client's calendar and set up reminders for meetings and appointments. - Answered and screened calls to provide information, schedule appointments and take detailed messages. - Completed business correspondence, transcription and data entry. - Monitored emails, organized inbox, and prioritized messages for client. - Maintained client's calendar and set up reminders for meetings and appointments. - Answered and screened calls to provide information, schedule appointments and take detailed messages.