Experience

Life Supports

• Australia
• Mental Health Care
• 1 - 100 Employee

• Business Development - New Therapists Acquisition

  • Feb 2020 - Present

  Established in 2002, Life Supports is a leading network of counsellors and psychologists. The service model provides a national networking and marketing service for accredited and vetted mental health professionals, with a website providing content that is localised for their prospective client. The service provides an engagement model, including a fully staffed call centre, that connects clients to the most suitably qualified therapist for their requirements in their area, or via telehealth. This relies on having suitably qualified therapists in key localities nation-wide. • Working with the founder/owner • Develop and implement Go-to-Market strategies • Establish engagement with prospective therapists using a rolling series of quarterly marketing programs • Develop and implement Sales and New Business strategies for short-, medium- and long-term sales goal achievement • Develop and automate marketing tools and processes to reduce manual handling and streamline service Key Achievements • Additional 150 therapists onboarded in 2020 Show less



Symbiote

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Manager

  • Jun 2016 - Dec 2019

  Beginning as SilverStripe Australia in 2009, Symbiote’s full-stack solutions provide for the design, development, hosting and ongoing support of websites, web and mobile-based applications and digital kiosk apps. The company has clients that include the Ian Potter Foundation, Public Transport Victoria and the NSW Government. • Report directly to MD • Maintained and grew a multi-million-dollar budget. • Develop and implement Go-to-Market strategies • Develop and maintain customer retention campaigns • Respond to RFQ/RFTs and manage implementation of new accounts • Develop and implement Sales and New Business strategies for short-, medium- and long-term sales goal achievement • Developed sales strategies where there were none • Developed and automated invoicing strategies and policies • Developed key revenue reporting structures Key Achievements • Negotiated the two largest contracts in the company’s history • Revenue increase of over 150% (Financial Year 2018/19 vs. 2017/18) • Company staff expansion of 54% to service contracts Show less



OfficeBiz Office National

• Sales Manager

  • Mar 2014 - Mar 2016

  OfficeBiz Office National is part of the largest independent business to business provider of office products and business technology solutions in Australia, tailoring office supply and technology solutions for all business needs. Office National is 100% Australia owned and operated• Reporting to the CEO and responsible for maintaining and growing a budget of over $5M• Manage a sales team consisting of two Business Development Managers (Office Products), one Business Development Manager (Copiers), Customer Service Team of four members, and the Purchasing Officer• Results driven against KPIs• Mentor and challenge team to maintain growth of wallet by developing pipeline and integrating company services to all customer organisations and sites• Develop and implement Go-to-Market strategies• Develop and maintain customer retention campaigns• Respond to RFQs and manage implementation of new accounts• Develop and implement Sales and New Business strategies for short-, medium- and long-term sales goal achievement• Develop and implement reporting documentation• Develop and implement Sales Meeting strategies and agendas• Implement and manage KPIs for all Sales Team members including call cycles, category expansion and new business activity• Ensure all sales administration tasks and business rules are adhered to by sales team• Develop and implement training programs for staff including sales and product training. • Recruit new staff and develop orientation programs • Assist team in the sales cycle as required Show less

• Business Development Manager

  • Dec 2013 - Mar 2014



Metwood Australia Pty Ltd

• Sales Manager

  • Apr 2012 - May 2013

  Metwood is a distributor of Facility, Catering and Chemical Supplies to the Health, Aged Care, Government, Service and Hospitality sectors, specialising in four key areas - Janitorial, Washroom, Hospitality and Cleaning Equipment. Metwood’s success, spanning over 30 years, has been built on developing strategic relationships with our suppliers to provide a unique depth of range, encompassing major brands such as Kimberly-Clark, SCA, Deb and Diversey and also offering a variety of niche brands to service an ever changing market place.• Report to General Manager and responsible for maintaining and growing a budget of over $8M• Results driven against KPIs• Ensure all sales administration tasks and business rules were adhered to by sales team• Manage a dynamic sales team of three Territory Managers and one New Business Development Manager• Mentor and challenge team to maintain growth of wallet by developing pipeline and integrating company services to all customer organisations and sites• Develop and maintain customer retention strategies• Respond to RFQs and RFTs, and manage implementation of new accounts• Developed and implemented Sales and New Business reporting documentation• Developed and implemented Sales Meeting strategies and agendas• Implement and manage KPIs for Sales Team including call cycles, category expansion and new business activity• Develop and implement training programs for staff including sales and product training. • Recruit and train new staff • Assist team in the sales cycle as required• Develop Go-to-Market strategies Show less

• Business Development Manager

  • May 2011 - Apr 2012

  • Report directly to General Manager• Maintain existing budget of over 130 customers• Respond to RFQs and RFTs • Develop and utilise prospect database and call cycle • Implement new accounts



OfficeMax Australia

• Australia
• Retail Office Equipment
• 1 - 100 Employee

• Senior Account Manager - Government

  • Jun 2005 - Feb 2011

  OfficeMax is a Fortune 500 company employing over 750 staff nationally with a turnover of over $370M in 2009. It forms part of a USD$13.5B global organisation and supplies furniture, IT, janitorial, canteen, medical and office products to commercial, government, health and education customers. It is listed on the NYSE.• Key member of team to integrate the first mandated Whole-of-Government Contract (WoGC) as part of a Victorian Government Purchasing Board (VGPB) and Department of Treasury and Finance (DTF) initiative• Hospital Purchasing Victoria (HPV) contract managed within team• Managed a sales budget of over $6.4M in 2010, grown over 5 years from $3.2 M through share of wallet and new business development• Over-achieved Sales and GP Budgets by a minimum 105% each year• Largest account (40% of budget) has been retained since 1998 with 110% sales growth year-on-year since 2005• Awarded 3rd out of 183 Account Managers nationally for new business development in 2010 (over $250K)• Develop, submit and integrate a 12 month marketing plan annually, including resources required to realise these opportunities• Develop and maintain a pipeline of prospective business • Liaise and coordinate with suppliers and manufacturers to implement new business sales and growth of wallet to existing customers• Liaise with key account stakeholders to promote buy-in of OfficeMax’s business solution set• Mentor team including regional business team members and business Service Managers to maintain growth of wallet by developing pipeline and integrating company services to Government clients including regional offices• Acquire a strong understanding of complexities and differences of various Government departments• Develop strong business relationships with key stakeholders of Government departments• Develop and integrate initiatives to expand business solution set to outer budget Government agencies not mandated to join the OfficeMax supply contract Show less

• Business Development Manager

  • Jul 2002 - Jun 2005

  • Identified and targeted key account prospects within the commercial, corporate and Government markets• Developed and maintained a solid pipeline of company prospects from prospect-to-closure• Responded to Request For Tenders/Requests For Quote • Developed relationships with key personnel within prospect companies• Present and demonstrate products that solved customer wants and needs• Developed and managed implementation of accounts, including assigning appropriate account management, training of clients and project managing a non-intrusive and timely implementation Show less



Gap IT Consulting Pty Ltd

• Senior IT Recruitment Consultant / Team Leader

  • 2000 - 2002

  • Manage a group of 3 staff directly and up to 16 staff indirectly (providing mentoring, training, reviewing performance and goal setting) • Identify and target key account clients • Qualify client requirements • Recruit quality candidates • Resolve client/candidate requirements in a timely and professional manner • Develop and present proposals to clients and candidates • Account manage clients and contractors before, during and after placement • Manage a group of 3 staff directly and up to 16 staff indirectly (providing mentoring, training, reviewing performance and goal setting) • Identify and target key account clients • Qualify client requirements • Recruit quality candidates • Resolve client/candidate requirements in a timely and professional manner • Develop and present proposals to clients and candidates • Account manage clients and contractors before, during and after placement



Greythorn Pty Ltd

• Melbourne, Victoria, Australia

• IT Recruitment Consultant (Contract Networking UNIX and Data Communications)

  • 1999 - 2000

  Greythorn is one of the longest-established consultancies specialising in the field of IT&T recruitment. Founded in 1976 it has an extensive network of international offices in seven countries and four continents. • Identify and target key account clients • Qualify client requirements • Recruited quality resources • Resolved client/candidate requirements in a timely and professional manner • Account managed clients and contractors after placement Greythorn is one of the longest-established consultancies specialising in the field of IT&T recruitment. Founded in 1976 it has an extensive network of international offices in seven countries and four continents. • Identify and target key account clients • Qualify client requirements • Recruited quality resources • Resolved client/candidate requirements in a timely and professional manner • Account managed clients and contractors after placement



Direct Mail Express

• Melbourne, Victoria, Australia

• VIC State Sales Representative (Direct Mail Advertising and Main Event Sales, Automotive)

  • 1998 - 1999

  • Represented DME in Victoria (NSW Head Office) • Identify and target key automotive account clients • Qualify client requirements • Oversee job from draft production to mail delivery, including production of mail piece at Sydney facility often requiring being present at office in Sydney • Set up and manage Main Event sales at client dealer sites, often requiring sales training of sales staff and management • Represented DME in Victoria (NSW Head Office) • Identify and target key automotive account clients • Qualify client requirements • Oversee job from draft production to mail delivery, including production of mail piece at Sydney facility often requiring being present at office in Sydney • Set up and manage Main Event sales at client dealer sites, often requiring sales training of sales staff and management



Australian Salesmasters

• Professional Training and Coaching
• 1 - 100 Employee

• Account Manager (Direct Mail Advertising and Main Event Sales, Customer Retention Programs, Automoti

  • 1996 - 1998

  Australian Salesmasters is a Registered Training focused on delivering innovative products and services to their clients that assist them in improving overall performance and winning more business. During this period of time, they ran a successful Direct Mail division, Main Event Sales, and automotive Customer Retention Program (since sold). • Identify and target key automotive account clients (Dealerships, importers/distributors and manufacturers) • Assist in model launches at Dealership sites on behalf of Client (eg. Launch of Chrysler/Jeep models at dealerships around Australia for Chrysler-Daimler) • Qualify client requirements • Oversee job from draft production to mail delivery, including designing and writing copy and production of mail • Set up and manage Main Event sale at client site, often requiring sales training of sales staff and management • Assisted to modify customer retention programs and market to clients in Australia and New Zealand • Customise programs to suit client requirements and implement at client site and production facilities in Sydney office including programming of production computers • Account managed clients during life cycle of Customer Retention Programs requiring face-to-face contact with client if possible a minimum of every month (67 clients using program when left company to move to Victoria) Show less