Office Administrator

• Jan 2019 - Present

Assistant Manager

• Mar 2018 - Jan 2019

Catering Supervisor

• May 2017 - Mar 2018

- Play an integral role in a $2M catering department, accountable for event planning, organizing and execution - Successfully delivered services for large scale functions including convocation weeks, President Summer BBQ, summer BBQs with 2000 guests, catering menu presentation, concessions etc. - Provides excellent customer service to clients by meeting client needs and expectations professionally and effectively, take the initiative to follow up with clients and improve… Show more - Play an integral role in a $2M catering department, accountable for event planning, organizing and execution - Successfully delivered services for large scale functions including convocation weeks, President Summer BBQ, summer BBQs with 2000 guests, catering menu presentation, concessions etc. - Provides excellent customer service to clients by meeting client needs and expectations professionally and effectively, take the initiative to follow up with clients and improve service - Cooperate with culinary team to insure timely completion of all event components as per client’s requirements, and coordinate non-food supplies required for each event such as linens, staff agencies, equipment rental companies - Responsible for daily production meeting, scheduling, inventory control, and staff training

Retail Food Service Supervisor

• Jun 2016 - May 2017

- Oversee retail food service operations, assist manager in achieving financial goals by developing new customers and controlling labor cost and food cost. - Accountable for a catering business with annual sale of $120,000. Improved sales by 10% by creating marketing campaigns, and seasonal promotions. - Successfully hosted events, such as 2016 Catering Fair, and Global Chef. - Coordinate and supervise employees, improve operation efficiency by redesigning workflow and… Show more - Oversee retail food service operations, assist manager in achieving financial goals by developing new customers and controlling labor cost and food cost. - Accountable for a catering business with annual sale of $120,000. Improved sales by 10% by creating marketing campaigns, and seasonal promotions. - Successfully hosted events, such as 2016 Catering Fair, and Global Chef. - Coordinate and supervise employees, improve operation efficiency by redesigning workflow and streamlining procedures. - Responsible for inventory control, safety training, toolbox talks, cash management, risk assessment review, and HALO POS system maintenance. - Proficient in UFS, CAP TA/Remote, GFS system, Vivonet, and Item Harmony

Food Service Supervisor

• Nov 2014 - May 2016

- Responsible for quality assurance, safety, staff training and scheduling. - Supported in safety audits and third-party audits, conducted action plans - Built strong relationships with clients by collecting feedbacks and resolving complaints. - Assisted manager in implementing seasonal menus to improve client satisfaction.

Healthy Eating Guidelines Project Intern

• May 2014 - Sep 2014

- Supported development and implementation of Healthy Eating Guidelines. Duties include cost analysis, organize marketing campaigns, prepare marketing materials, and menu displays. - Conducted a food industry market research, which provided best practices for project marketing activities. - Improved food waste control accuracy by developing a web based production tracking system in UBC Corner Café. - Supported development and implementation of Healthy Eating Guidelines. Duties include cost analysis, organize marketing campaigns, prepare marketing materials, and menu displays. - Conducted a food industry market research, which provided best practices for project marketing activities. - Improved food waste control accuracy by developing a web based production tracking system in UBC Corner Café.

Brand Manager Assistant

• Jul 2012 - Oct 2012

• Working in a team of three, built the framework of CRM system • Independently created a presentation to summary the key points of the CRM system • Working in a team of three, maintained database of Interactive Voice Response system (IVR) • Working in a team of three, built the framework of CRM system • Independently created a presentation to summary the key points of the CRM system • Working in a team of three, maintained database of Interactive Voice Response system (IVR)

Account Manager Assistant

• Jun 2011 - Oct 2011

• Did telephone surveys and effectively maintained of customer relationships, especially the overseas customers • Assisted the duty manager in dealing with customers’ comments and organizing customer information • Helped customers to open bank accounts • Did telephone surveys and effectively maintained of customer relationships, especially the overseas customers • Assisted the duty manager in dealing with customers’ comments and organizing customer information • Helped customers to open bank accounts