People Connect Specialist

• Oct 2022 - Present

Sr. Recruiting Coordinator

• May 2022 - Oct 2022

Senior Receptionist

• Jan 2021 - May 2022

Receptionist

• Sep 2020 - Jan 2021

Front Desk Receptionist

• Jan 2020 - Apr 2020

•Greet and welcome guests and employees in person and on the phone. •Assist business visitors and candidates to properly check-in and provide temporary badges. •Help implement and maintain workplace security protocols as well as issuing, checking and collecting employee badges as needed. •Assist with inquiries and direct employees to the corresponding departments. •Properly handle outgoing and incoming employee correspondence, properly log-in mail/packages for Shipping and Receiving office. Show less

Administrative Specialist, Membership Services

• Sep 2019 - Dec 2019

•Provided administrative support for a variety of department projects: composing, editing, and proofreading a variety of documents, preparing programs and brochures, and translating applications from Spanish to English. •Answered incoming telephone calls for the department, screening the calls and escalating to proper departments. •Established, maintained, and tracked data into a variety of management information systems, including physical and electronic files for the department. •Verified member information and supported members with filling out applications for financial aid and then proceeded to submit the applications to the Humanitarian Assistance Committee. •Inventory Management - received, counted and organized new inventory. Show less

Management Trainee

• Aug 2018 - Sep 2019

• Recognized as Top Performer within first 60 days of employment at Elite Awards Event. • Promoted to larger volume retail branch (San Jose International Airport) within 3 months of employment. • Contributed to increasing the customer satisfaction (ESQI) score from 81.4% to 85% during first full month. • Recognized as part of a top-performing team, 2 out of 6 months at the airport branch. • Manage and track multiple customer contracts daily while offering add-ons to enhance existing agreements. • Simultaneously manage employees and fleet operations. • Assist customers with rental process, qualifications, service requests and charges. Show less

Server

• Jan 2018 - Aug 2018

• Deliver quality service by providing professional, friendly and engaging service. • Relay orders to bar and kitchen by quickly and accurately recording guest selections. • Assertively upsell alcoholic beverages, appetizers, and desserts. • Address diner complaints with kitchen staff and serve replacement menu items promptly. • Routinely support other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff • Deliver quality service by providing professional, friendly and engaging service. • Relay orders to bar and kitchen by quickly and accurately recording guest selections. • Assertively upsell alcoholic beverages, appetizers, and desserts. • Address diner complaints with kitchen staff and serve replacement menu items promptly. • Routinely support other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff

Barista

• Oct 2014 - Sep 2017

• Engendered customer loyalty by remembering personal preferences and allergy information. • Controlled line and crowd with quick, efficient service. • Maintained regular and consistent attendance and punctuality. • Complied with standards for merchandising, stocking and storing product as well as maintained safety and cleanliness in daily operations as a priority. • Worked as part of a team to build professional relationships with customers. • Engendered customer loyalty by remembering personal preferences and allergy information. • Controlled line and crowd with quick, efficient service. • Maintained regular and consistent attendance and punctuality. • Complied with standards for merchandising, stocking and storing product as well as maintained safety and cleanliness in daily operations as a priority. • Worked as part of a team to build professional relationships with customers.

Receptionist

• Aug 2016 - Feb 2017

• Greeted incoming clients in a professional manner and provided friendly, knowledgeable assistance. • Corresponded with clients through email or telephone. • Scheduled office meetings and client appointments for a team of ten professional Massage Therapists. • Analyzed clients' appointment history, offer and schedule their next appointment at end of session. • Answered telephone inquiries from clients, vendors and the public, ensured a prompt response to inquiries or resolved issues. • Kept reception area clean and neat. • Coordinated office inventory by restocking supplies and placing purchase orders. Show less

Deli clerk

• Dec 2006 - Oct 2014

• Provided exceptional customer service to all guests, even in peak business periods. • Prepared orders according to customer preferences. • Listened to customer needs and suggested additional menu items as appropriate. • Took special orders for event catering and party trays. • Kept work areas clean, neat and sanitized according to requirements. • Opened new inventory and rotated stock by dates to maintain freshness. • Followed checklists for shift start and end to help with smooth transitions. Show less