Experience

USAA Casualty Insurance Company
• United States
• Insurance
• 1 - 100 Employee
• Claims Adjuster

  • Jun 2022 - Present


Hampton Inn Petersburg

• United States
• Hospitality

• Front Desk Agent

  • Apr 2015 - Jun 2022

  Greet Guest upon arrival to the hotel, Check in guest to room according to reservation request, Collection payment for reservations Maintain updates to to check -in and check outs to the hotel Enroll guest into Hilton Honors Program and assure that points are applied to accounts. Resolve any problems that may related to the guest stay. Complete deposit and shift balance at the end of each day Greet Guest upon arrival to the hotel, Check in guest to room according to reservation request, Collection payment for reservations Maintain updates to to check -in and check outs to the hotel Enroll guest into Hilton Honors Program and assure that points are applied to accounts. Resolve any problems that may related to the guest stay. Complete deposit and shift balance at the end of each day



Community Health Systems

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Financial Counselor

  • Apr 2014 - Jun 2022

  Run and review work queries of accounts that maybe eligible for assistance programs, Place Calls and mail letters to patients to screen for Medicaid and Hospital charity programs, Review documents needed to complete applications for assistance, Accept inbound calls, emails and walk ins by patient for consults about account balances,billing and payment arrangements, Visit inpatients to collect and set payment arrangements for copay, coinsurance and deductibles. Complete weekly POS audit report. Assist Eligibility Screening Services with Marketplace enrollment and Outpatient registration when needed Show less

• Account Specialist

  • Aug 2004 - Apr 2014

  Manage accounts pending with insurance companies following up with the insurance company for updated statuses of the pending claims and payments. Complete appeals on denied claims for reconsideration of payments. Complete required reports related to statuses of accounts. Make necessary changes to claims and submit corrected claims when needed.I have held several positions within the Business Office of Southside Regional Medical Center to include Registration Representative, Patient Services, Ins Collector, Special Projects and Medicare Collector/Biller Show less



H&R Block

• Information Technology & Services
• 1 - 100 Employee

• Tax Specialist

  • Dec 2010 - Apr 2016

  Interview clients to obtain information on taxable income and deductible expenses and allowances. Review financial documents in order to determine forms needed to prepare tax returns. Use appropriate adjustments, deductions, and credits to assure clients minimum liability or maximum refund compute taxes owed or overpaid, using computer software, and complete entries on forms, following the tax form instructions and tax tables for accuracy. Research tax laws to assure complex returns are completed correctly. Collect payment for amounts owed for tax preparations. Assist with payment options for the IRS and filing extension on balances owed. Show less