Mia McLeish

Digital SME at I-MED Radiology Network
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Credentials

  • Building a Digital Market via Websites and Email
    Skillsoft
    Jul, 2022
    - Nov, 2024
  • Best Practices for Digital Transformation
    Skillsoft
    Jun, 2022
    - Nov, 2024
  • Reinventing Your Business Model to Support Digital Transformation
    Skillsoft
    Jun, 2022
    - Nov, 2024
  • Driving Change: A Playbook of Best Practices for a Digital Transformation
    Skillsoft
    May, 2022
    - Nov, 2024
  • Expanding Your Digital Mindset
    Skillsoft
    May, 2022
    - Nov, 2024
  • Embracing the Digital Opportunity
    Skillsoft
    Apr, 2022
    - Nov, 2024

Experience

  • I-MED Radiology Network
    • Australia
    • Hospitals and Health Care
    • 700 & Above Employee
    • Digital SME
      • Sep 2022 - Present

      - digital product design / management- UX/CX- optimisation and continuous improvement- agile project management

    • National Senior Service Excellence Specialist
      • Oct 2021 - Present

      - Provide team leadership and management of the Service Excellence team. - Develop and manage the National Contact Centre Quality Assurance program and develop, supervise and support agents and staff to deliver the highest levels of customer service. - Lead and manage the delivery of high quality and efficient CC policies, procedure, processes and systems. - Continuous process improvement. - Coordinate and deliver relevant training and development sessions.

    • Contact Centre Team Leader
      • Jan 2021 - Oct 2021

      Provide team leadership and management of 15 - 20 Contact Centre agents, ensuring delivery of the highest levels of customer service and achieving agreed target outcomes.

    • Contact Centre Agent
      • Nov 2019 - Jan 2021

  • Sofitel Brisbane Central
    • Australia
    • Travel Arrangements
    • 1 - 100 Employee
    • Guest Relations Officer
      • May 2019 - Nov 2019

    • Reservations Sales Agent
      • Mar 2019 - May 2019

      Secondment

    • Banquet Waitress
      • Sep 2018 - Mar 2019

  • Mercure Townsville
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Bartender
      • Sep 2016 - Sep 2018

  • KFC
    • United States
    • Restaurants
    • 700 & Above Employee
    • Team Leader
      • Nov 2014 - Jun 2017

Education

  • Swinburne University of Technology
    Bachelor of Education, Primary
    2019 - 2024
  • James Cook University
    Diploma of Higher Education, Health
  • Department of Education, Training and Employment
    Certificate III in Buisness
  • Kirwan State High School
    Certificate III in Event Management

Community

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