Mia Knight

General Manager at Mettricks Hospitality Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Southampton, England, United Kingdom, UK

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Experience

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • General Manager
      • Jun 2023 - Present

    • Event Coordinator
      • May 2022 - Present

      Within this role, I took initiative and formulated Mettricks’ first-ever events program, introducing an internal booking system and promoting exclusive hire opportunities. To calculate appropriate minimum spend and deposit options, I researched the previous year’s revenue to then deduct tax, wages and COGS specific to each season and store. Allocating budget margins to both FOH and BOH to ensure events remain profitable, all of which have been documented appropriately for review. Acting as a venue liaison for clients has been a joy for me because I love to assist in constructing their vision, and making use of my problem-solving skills along the way. Moreover, I have successfully led teams through busy shifts and maximised each member’s abilities in their assigned roles. Show less

    • Assistant Manager
      • Apr 2022 - Jul 2023

      Promoted to a Supervisor position to then, advance to Assistant Manager shortly after. This experience has taught me to be resilient and accountable for a whole team. Delivering daily operations, and maintaining venue standards including, quality of service, cleanliness and stock control with suppliers. Recognising problems and resolving them accordingly has been essential throughout a turbulent economic climate.

    • Mettflicks Hostess
      • Dec 2022 - Mar 2023

      Southampton's Cosiest Movie Night!

    • Supervisor
      • Aug 2021 - Sep 2022

      Coffee, cakes, and cocktails, ensuring operations are running smoothly while providing excellent customer service. Managing and developing staff members' skills by monitoring performance to strengthen team collaboration.

  • Thornton Genealogy
    • Southampton, England, United Kingdom
    • Project Manager
      • Apr 2021 - Apr 2022

      Here, I demonstrated excellent organisational and proofreading skills. Interpreting genealogy research via multiple sources, I produced a hardback book, which included chapter introductions, lineage charts and family photos to tell the story of family heritage for the Thornton family, dating back to William the Conqueror’s Reign. Working alongside a client with Multiple Sclerosis was incredible. Here, I demonstrated excellent organisational and proofreading skills. Interpreting genealogy research via multiple sources, I produced a hardback book, which included chapter introductions, lineage charts and family photos to tell the story of family heritage for the Thornton family, dating back to William the Conqueror’s Reign. Working alongside a client with Multiple Sclerosis was incredible.

    • United Kingdom
    • Movies and Sound Recording
    • Special Events Intern
      • Nov 2021 - Feb 2022

      Launching the Making Waves Film Festival 2022, which involved working alongside BFI NETWORKED to create an application workshop presenting funding programmes to young creatives of Portsmouth. Launching the Making Waves Film Festival 2022, which involved working alongside BFI NETWORKED to create an application workshop presenting funding programmes to young creatives of Portsmouth.

    • United Kingdom
    • Travel Arrangements
    • 100 - 200 Employee
    • Sales Representative
      • Aug 2019 - Sep 2021

    • United Kingdom
    • Wellness and Fitness Services
    • Administrative Assistant
      • Aug 2020 - Apr 2021

      Creating content such as videos & infographics for promotional value. Using social media to schedule posts advertising the brand while upholding campaign goals. Administering online courses for clients who pay a premium via channels such as Thinkific & MightyNetworks. Creating content such as videos & infographics for promotional value. Using social media to schedule posts advertising the brand while upholding campaign goals. Administering online courses for clients who pay a premium via channels such as Thinkific & MightyNetworks.

    • Stewardess
      • Jan 2016 - Jun 2016

Education

  • University of Southampton
    Master's degree, film and Cultural Management
    2021 - 2023
  • Solent University
    Bachelor's degree, Media & Culture Studies
    2018 - 2021

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