Experience

Seabreeze

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Medic

  • May 2020 - Present

• Customer Service Representative

  • May 2016 - May 2020

  Rochester, New York, United States Resolved frequent customer complaints and emergencies with compassion and decisiveness. Interacted with over 100 patrons/day both in-person and over the phone, addressing logistical and customer service issues. Promoted to Head of Customer Service (Summer 2019) and oversaw a staff of 10 employees.



Zeta Tau Alpha Fraternity

• United States
• Higher Education
• 700 & Above Employee

• Vice President of Membership

  • Jan 2019 - Jan 2020

  Coral Gables Coordinated all activities to recruit over 100 women each year. Led 12 training sessions of 55+ women with a focus on teamwork and communication. Created, organized, and produced multiple professional level videos to promote philanthropy and sisterhood.



University of Miami Alumni Advancement

• Assistant to Director of Alumni Advancement Training

  • Jan 2017 - May 2019

  Coral Gab • Created and maintained training calendar and kept meticulous transcript records for over 200 employees.



Seabreeze Amusement Park

• United States
• Entertainment Providers
• 1 - 100 Employee

• Certified Lifeguard

  • May 2015 - Sep 2015

  Rochester, New York, United States • Worked in a crowded environment to ensure the safety of all patrons, enforced rules and regulations of the waterpark, and maintained a clean environment. • Coordinated and taught swimming lessons to children aged 3 to 8 years.