Experience

Applied Process Cooling Corporation (APCCO)

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Executive Assistant

  • Aug 2019 - Present

  Modesto, California



The Westin San Jose

• Client Services Manager

  • Oct 2016 - Aug 2019

  San Jose, California •Sales Manager for all Social room blocks (prospecting, contracting and servicing) •Services Manager for Corporate groups from signed contract to closing their final account •Built partnerships with local venues and event planners to become their preferred hotel •Conducted site tours for Social & Corporate groups to present our newly renovated accommodation rooms •Ran the property’s Social Media channels to share hotel promotions and maintain brand image •High Proficiency in… Show more •Sales Manager for all Social room blocks (prospecting, contracting and servicing) •Services Manager for Corporate groups from signed contract to closing their final account •Built partnerships with local venues and event planners to become their preferred hotel •Conducted site tours for Social & Corporate groups to present our newly renovated accommodation rooms •Ran the property’s Social Media channels to share hotel promotions and maintain brand image •High Proficiency in Light Speed, Galaxy, ISAC, Star Guest and other Starwood applications •Administrative duties when needed from team leaders •Properly sent out Final Bills to group upon departure, charged and set schedules for deposits and final amount Show less



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Events Meeting Manager

  • Jan 2016 - Oct 2016

  • Maintain positive relationships with all guest, vendors, colleagues, and global sales network • Solicit new business, engage new clients, and rebook existing clients • Negotiating contracts and closing contracts, actively sell guest rooms to groups • Responding to all leads and RFPs through ISAC, CVENT, Hotel Planner and Lanyon, StarCite • Confirm and review function details with clients prior to arrival • Servicing SMERF and Corporate Events and Room Blocks



The Westin San Jose

• Hotel Services Specialist

  • Nov 2014 - Apr 2015

  • Administrative duties support all team leaders with primary focus on sales. • Assist with completing group resumes • Complete purchase orders and invoices • Maintain and oversee billing process for all groups • Track team members anniversaries and birthdays • Assist with groups request • Submitting expenses and data entry • Hiring, interviewing, and onboarding of new hires • Delphi and Epitome knowledge



Kimpton Hotels & Restaurants

• United States
• Hospitality
• 700 & Above Employee

• Pbx Operator

  • Dec 2013 - Oct 2014

  Cupertino, California • Answer al telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel. • Receive and distribute faxes to guests and appropriate departments within the hotel. • Recording and giving wake-up calls. • Produce appropriate reports for the proper functioning of the department. • Read logbook at the beginning of shift and enter appropriate information to be communicated to management or other operators. • Review arrivals noting… Show more • Answer al telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel. • Receive and distribute faxes to guests and appropriate departments within the hotel. • Recording and giving wake-up calls. • Produce appropriate reports for the proper functioning of the department. • Read logbook at the beginning of shift and enter appropriate information to be communicated to management or other operators. • Review arrivals noting special requests, blocking rooms as needed. • Check in and out hotel guests in a confident, professional and friendly manner. • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. • Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. • Verify credit limit report. • Monitor room availability throughout the day. • Review daily the selling status of the hotel using yield management system. • Attend department meeting once a month. • Performs all other duties as directed by immediate supervisor. • Other Department related duties as become necessary. • Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction. Show less



Best Buy

• Retail
• 700 & Above Employee

• Customer Specalist/ Multi Channel Sales Associate

  • Apr 2011 - Dec 2013

  Assist customers with any questions or recommendations. Achieve the stores daily expectations of 90% completed e-learnings and 46% total solutions. Ensure that 100% of the customers were greeted and welcomed into a clean, organized store. Aid coworkers in every department to meet their daily expectations.



San Jose Downtown Association

• Events and Promotions Intern

  • May 2013 - Sep 2013

  -Worked collectively with outside Farmers’ Market subcontractors to plan weekly on site maps. Planned and oversaw Farmers’ Market promotions – including a cherry pit spitting contest -Assisted with promotional events to take place prior to each week’s “Starlight Cinemas” movie. i.e.: (a zombie crawl, jazz band, Trivia). -Planned and assisted with Music in the Park and Fountain Blues Festival. -Delegated and oversaw all volunteer duties.



ARAMARK Shoreline

• Cashier/ Party Host

  • Mar 2006 - Sep 2011