Experience

Offshore Virtual Assistants

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Project Manager at Agency 99 Design Co.

  • Mar 2021 - Present

  Workflow management:● Manage workflow from receipt of a request from the Client (via email, phoneor text message), through to completion of a project.● Check Client gmail account regularly throughout the day and action anyrequests.● Respond to emails on behalf of the manager, where appropriate.● Create Projects and/or Tasks in Copper or Teamwork for the manager toaction.● Generate opportunities (job sheet) in the CRM (Copper) pipeline from Clientrequests via email or as instructed by manager with all details of Client and jobrequirements included.● Ad hoc task requests from the manager throughout the day.● Prepare briefs for the Design Team - either in house designer or off-shoresubscription team, using Trello● Send proofs or design work to the Client on behalf of the design team andmanager.● Follow up with Clients or suppliers if no response has been received in thetimeframe required to meet deadlines.● Ensure deadlines are met and rearrange design priorities for manager &team.Quotations - Xero● Source and prepare quotes (in Xero) required for each opportunity in theCRM pipeline, ready for the manager to sign off and approve.● Generate purchase orders for suppliers for jobs that need to go to print (inXero)● Invoice completed jobs (in Xero)Marketing and Administration:● Database management & record keeping● Creating systems in Mindmeister & Google Sites● Researching marketing ideas & content● Creating forms in Adobe Acrobat● Email marketingPhilippines



V1 Careers PH

• Philippines
• Staffing and Recruiting
• 1 - 100 Employee

• Onboarding Specialist

  • Jan 2021 - Mar 2021



Offshore Virtual Assistants

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Part-time Senior Executive Assistant

  • Jun 2020 - Oct 2020



BMG Outsourcing, Inc.

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Project Manager / General Manager in Client Relations and Business Development

  • Mar 2016 - Mar 2020

  Personal Assistant of the CEODealing with prospect clients. This will start by responding to inquiries, preparing company presale materials, set up and attend initial meetings with the clients and CEO to explain the company processes and service costs. Manage the recruitment process for the company. Preparation of Authority to Recruit, providing recruitment updates to the clients, liaison with the IT, HR and recruitment teamDealing with existing clients’ concerns. Nurturing company relationship with the clientsMarketing and Social media management of the companyDocumentation of processes and procedures



SOS Global

• Australia
• Outsourcing/Offshoring
• 1 - 100 Employee

• Telemarketer

  • Feb 2014 - Mar 2016

  SOS Global, formerly know as MDM Systems, Inc. ➢ Outbound cold calling, offering charity products and raffle tickets in exchange fortheir support for Australian charities/foundations➢ Upsetting SOS Global, formerly know as MDM Systems, Inc. ➢ Outbound cold calling, offering charity products and raffle tickets in exchange fortheir support for Australian charities/foundations➢ Upsetting



Upwork

• United States
• Software Development
• 700 & Above Employee

• Virtual Assistant and Appointment Setter at Aspire Realty Group

  • Sep 2013 - Jan 2014

  ➢ In charge of Setting up appointments, making inbound/taking outbound calls ➢ Administrative tasks➢ Gathering fresh leads from Gosection8 and Zillow➢ Updating Social Media / Marketing stuff ➢ In charge of Setting up appointments, making inbound/taking outbound calls ➢ Administrative tasks➢ Gathering fresh leads from Gosection8 and Zillow➢ Updating Social Media / Marketing stuff



Upwork

• United States
• Software Development
• 700 & Above Employee

• Virtual Assistant/ Expert Call Taker at Ellen Richards Educational Services Inc.

  • Nov 2011 - Aug 2012

  Ellen Richards Educational Services, Inc. specializes in customized and strategic private academic tutoring, test preparation and college admissions support. We channel years of experience into the ERES college admissions program, which advocates for students seeking admission to the nation’s top schools as well as students striving for alternative vocations based on their unique values and strengths. ERES admissions consultants are dedicated mentors, who provide priceless inside knowledge, and a true passion for helping students gain admission to the right school for them.-In charged of PR responsibilities-Administrative tasks-Taking inbound and outbound calls -Attending to tutors and clients inquiries and concerns-WordPress articles/blogs transfer -Social media tasks such as facebook, LinkedIn,Examiner, Unigo and Merchantcircle profile.



TriVita

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Customer Service/Sales Representatives

  • Jun 2011 - Oct 2011

  ONce Dream Team / Trivita is a company that offers a wide range of high quality nutritional and dietary supplements made with the most premium natural ingredients. Our proprietary formulas offer people looking for weight loss, healthy aging and targeted nutritional solutions. Service Description:-Making outbound sales calls to the customers to welcome, follow up, ask for feedback and offering them some products that are suitable to their needs, assisting them in placing another order through conference/warm transfer calls directly to company's Customer Service Department. Providing answers to customer’s inquiries.



Upwork

• United States
• Software Development
• 700 & Above Employee

• Lead Generation / Sales & Marketing at Google Bump

  • Jan 2011 - Jun 2011

  Google Bump helps small business owners to have many options when it comes to promoting their company’s website. It is the easiest.-A business to business (B2B) appointment setting transaction offering GoogleBump. Direct contact with Small business owners to introduce many options when it comes to promoting their company’s website. (Home Based) Google Bump helps small business owners to have many options when it comes to promoting their company’s website. It is the easiest.-A business to business (B2B) appointment setting transaction offering GoogleBump. Direct contact with Small business owners to introduce many options when it comes to promoting their company’s website. (Home Based)



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Collection Specialist

  • Feb 2007 - Jan 2010

  One of the largest and fastest growing technology and services companies in the world. We provide business process outsourcing solutions to some of the best known brands in the world across a comprehensive global footprint in the United States, Canada, China, India, Mexico, the Philippines and the United Kingdom.Nature of the Business: Credit card collection (GE Money Bank and HSBC)* responsible of collecting American Credit card debts.* Supervisory escalations.* Handling customer complaint and concern.