Experience

SmartFinancial

• United States
• Insurance
• 100 - 200 Employee

• Contact Center Agent

  • Aug 2021 - Present

  Phoenix, Arizona, United States Contact Center Agent for SmartFinancial that handles daily(no sales), high volume outbound phone calls, ask qualifying questions, and encourage a conversation with a licensed agent. Reach and exceed target performance goals by specified deadlines. Investigate and resolve customer issues. Consistently follow-up with clients to ensure customer satisfaction and provide a best-in-class consumer experience.

• Contact Center Agent

  • Aug 2021 - Present

  Phoenix, Arizona, United States Contact Center Agent for SmartFinancial that handles daily(no sales), high volume outbound phone calls, ask qualifying questions, and encourage a conversation with a licensed agent. Reach and exceed target performance goals by specified deadlines. Investigate and resolve customer issues. Consistently follow-up with clients to ensure customer satisfaction and provide a best-in-class consumer experience.



Convergys

• Human Resources Administrator

  • Jan 2008 - Present

  Chattanooga, Tennessee Area Inbound call center



GM Financial

• United States
• Financial Services
• 700 & Above Employee

• Strategic Credit Analyst

  • May 2019 - Aug 2021

  Chandler, AZ

• Collections

  • Oct 2017 - May 2019

  Chandler, Arizona