Experience

University of San Francisco School of Management

• Student Assistant

  • Sep 2022 - Present

  • Administer our social media (Instagram) by designing graphics for posts and stories and promoting School of Management events and resources. • Create schedules and course information, and collect student data using Excel. • Perform secretarial duties including managing emails, answering the phone, and proposing solutions to students and staff when issues arise. • Aid in organizing events for advising and business-related student organizations. • Administer our social media (Instagram) by designing graphics for posts and stories and promoting School of Management events and resources. • Create schedules and course information, and collect student data using Excel. • Perform secretarial duties including managing emails, answering the phone, and proposing solutions to students and staff when issues arise. • Aid in organizing events for advising and business-related student organizations.



Kappa Alpha Theta - Eta Upsilon Chapter

• United States
• Philanthropy
• 1 - 100 Employee

• Vice President Finance

  • Jan 2022 - Dec 2022

  • Assign bills for 100+ members, and administer terminations and temporary leaves of absence. • Create budgets and oversee transactions and financial statements including income statements and balance sheets. • Serve as chairwoman of the chapter’s finance committee where budget issues like debt are resolved.

• Recruitment Data Assistant

  • Jan 2021 - Dec 2021

  • Educated members on voting policies and trained them to vote using a specific voting system. • Documented confidential information and analyzed voting data. • Helped facilitate the chapter’s recruitment committee by presenting and explaining voting data results.



Nordstrom

• San Jose, California, United States

• Sales Associate

  • Jun 2022 - Aug 2022

  • Recommended and informed customers about new products and opportunities to earn rewards through the loyalty program. • Operated cash register transactions, accepted and placed orders, and processed returns. • Enthusiastically engaged with customers over the phone to resolve any issues or concerns, ensuring all customers’ needs were met and providing a positive shopping experience. • Recommended and informed customers about new products and opportunities to earn rewards through the loyalty program. • Operated cash register transactions, accepted and placed orders, and processed returns. • Enthusiastically engaged with customers over the phone to resolve any issues or concerns, ensuring all customers’ needs were met and providing a positive shopping experience.



Zephyr Cove Resort

• South Lake Tahoe, Nevada

• Reservations Sales Agent

  • Jun 2019 - Aug 2019

  • Performed various administrative functions, including filing paperwork, sending confirmation or cancellation emails, office cleaning, and bookkeeping. • Accepted payments, and processed refund and cancellation requests. • Answered phone calls and developed friendly conversations with callers while answering questions, making recommendations, and booking reservations. • Mediated and resolved conflicts between customers and employees by clarifying misunderstandings. • Performed various administrative functions, including filing paperwork, sending confirmation or cancellation emails, office cleaning, and bookkeeping. • Accepted payments, and processed refund and cancellation requests. • Answered phone calls and developed friendly conversations with callers while answering questions, making recommendations, and booking reservations. • Mediated and resolved conflicts between customers and employees by clarifying misunderstandings.



Zephyr Cove Resort

• South Lake Tahoe, Nevada

• Food and Beverage Cashier

  • Jun 2018 - Aug 2018

  • Actively engaged with guests by answering questions and resolving concerns to ensure positive customer experiences. • Organized and reported on finances to document payment histories and assist with accurate financial accounting. • Restocked, arranged, and organized the inventory. • Worked opening shifts and operated cash register for cash, check, and credit card transactions. • Actively engaged with guests by answering questions and resolving concerns to ensure positive customer experiences. • Organized and reported on finances to document payment histories and assist with accurate financial accounting. • Restocked, arranged, and organized the inventory. • Worked opening shifts and operated cash register for cash, check, and credit card transactions.