ServiceNow Senior Solution Consultant and ServiceNow PSO Poland lead

• Mar 2020 - Present

Working as a Senior Solution Consultant and Practise Lead for various ServiceNow projects in a senior role capacity and for the Polish organization as a ServiceNow PSO Lead. Working with several customers organizing their ServiceNow delivery and providing excellent Solution Consultancy in the following areas: - ITBM - ITSM - CSM - GRC As a practise lead responsible for recruitment, capacity and resource management. Working with other countries PSO leads in the Smart Resourcing™ model to provide and organize best possible project teams for customers. Show less

Associate Manager (ServiceNow)

• Jun 2019 - Mar 2020

ServiceNow oriented project management. Working with Developer Teams on delivering ServiceNow projects. Acting as a Scrum Master, Project Manager, Team Lead within global delivery projects. ServiceNow oriented project management. Working with Developer Teams on delivering ServiceNow projects. Acting as a Scrum Master, Project Manager, Team Lead within global delivery projects.

ServiceNow Product Owner

• Jan 2019 - May 2019

Technical Services Team Manager (ServiceNow)

• Apr 2017 - Jan 2019

Leading a team of ServiceNow Engineers and Developers. Working as a technical consultant for the team and other service teams. Responsibilities include:- Team Management- Technical work with ServiceNow in the following areas: - Service Catalog - ITSM Modules - Surveys/Assessments - Reporting/Notifications - Integration (SOAP/Rest WebServices, Evanios Integration, Perspectium Integration)- Service Acceptance Sign-Off Point- Project On-Boarding coordination- RFC Technical assessments Show less

Technical Team Manager

• May 2012 - Apr 2017

Managing multilevel Business Application Support team (+20). Service implementation on a new LoS. Managing DevOps practice in the 3 last stages with the support team. Assisting with day to day operations of the Operations Manager. Technical recruitment of L1-L3 support team.